The Post Master General
State name
State Capital
State name
State Capital
Monday, December 17, 2007
Action against post office
If your grievance is not solved locally by the Head Post Master of your city located at the local Head Post Office, you can address your complaints to the Post Master General of your state at following address:
Major Voluntary Consumer Organisations In India & abroad
CERC............... http://www.cercindia.org/
CCC................... http://www.consumernetindia.org/
CUTS................. http://www.cuts-international.org/
CAG.................... http://www.xlweb.com/cag
CGS..................... http://www.cgsiindia.org/
COF..................... http://www.consumeronline.org/
FTC...................... http://www.ftc.gov/
CI.......................... http://www.consumersinternational.org/
CU......................... http://www.consumersunion.org/
CCC................... http://www.consumernetindia.org/
CUTS................. http://www.cuts-international.org/
CAG.................... http://www.xlweb.com/cag
CGS..................... http://www.cgsiindia.org/
COF..................... http://www.consumeronline.org/
FTC...................... http://www.ftc.gov/
CI.......................... http://www.consumersinternational.org/
CU......................... http://www.consumersunion.org/
Friday, December 14, 2007
Action against press / media /publication
First write to the editor of the publication, or head of the media program, if your problem is not solved you can address your complaints to the following address:
The Secretary,
Press Council of India,
Soochna Bhavan, 8-C.G.O. Complex,
Lodhi Road, New Delhi-110003
Email : pci@alpha.nic.in, pcids@vsnl.net
MORE ABOUT PRESS COUNCIL OF INDIA
Powers, Practice and Procedure
MORE ABOUT PRESS COUNCIL OF INDIA
Powers, Practice and Procedure
The Press Council of India was first set up in the year 1966 by the Parliament on the recommendations of the First Press Commission with the object of preserving the freedom of the press and of maintaining and improving the standards of press in India. The present Council functions under the Press Council Act 1978. It is a statutory, quasi judicial body which acts as a watchdog of the press. It adjudicates the complaints against and by the press for violation of ethics and for violation of the freedom of the press respectively.
The Press Council is headed by a Chairman, who has by convention, been a retired judge of the Supreme Court of India. The Council consists of 28 other members of whom 20 represent the press and are nominated by the press organisations/news agencies recognised and notified by the Council as all India bodies of categories such as editors, working journalists and owners and managers of newspaper , 5 members are nominated from the two houses of Parliament and 3 represent cultural, literary and legal fields as nominees of the Sahitya Academy, University Grants Commission and the Bar Council of India. The members serve on the Council for a term of three years . The Council was last reconstituted on May 22, 2001.
The Council is funded by revenue collected by it as fee levied on the registered newspapers in the country on the basis of their circulation. No fee is levied on newspapers with circulation less than 5000 copies. The deficit is made good by way of grant by the Central Government, through Ministry of Information and Broadcasting (http://mib.nic.in)
Complaints Procedure
If you have a complaint against a newspaper, or any publication which you find objectionable and effects you personally, or non-publication of a material, you should first take it up with the editor or other representative of the publication concerned.
If the complaint is not resolved to your satisfaction, you may refer it to the Press Council of India. The complaint must be specific and in writing and should be filed/lodged within two months of the publication of impugned news item in case of dailies and weeklies and four months in all other cases, along with the original/xerox copy of the impugned clipping (English translation if the matter is in vernacular). You must state in what manner the publication/non publication of the matter is objectionable within the meaning of the Press Council Act, 1978 and enclose a copy of your letter to the editor, pointing out why you consider the matter objectionable. His reply thereto or published rejoinder, if any, may also be attached to it. Declaration stating that the matter is not pending in any court of law is also required to be filed.
If a newspaper or journalist is aggrieved by any action of any authority that may impinge on the freedom of the press, he can also file a complaint with the Council. The aggrieved newspaper or journalist may inform the Council about the possible reason for the action of the authorities against him i.e. if it is as a reprisal measure taken by the authorities due to critical writings or as a result of the policy that may effect the freedom of the press ( supporting documents, with English translation if they are in vernacular, should be filed ). Declaration regarding the non pendency of the matter in any court of law is also necessary.
On receipt of a complaint made to it or otherwise, if the Council is prima facie satisfied that the matter discloses sufficient ground for inquiry, it issues show cause notice to the respondents and then considers the matter through its Inquiry Committee on the basis of written and oral evidence tendered before it. If on inquiry, the Council has reason to believe that the respondent newspaper has violated journalistic norms, the Council keeping in view the gravity of the misconduct committed by the newspaper, warns, admonishes or censures the newspaper or disapproves the conduct of the editor or the journalist as the case may be. It may also direct the respondent newspaper to publish the contradiction of the complainant or a gist of the Council's decision in its forthcoming issue.
Similarly, when the Council upholds the complaint of the aggrieved newspaper/journalist the Council directs the concerned government to take appropriate steps to redress the grievance of the complainant. The Council may, if it considers necessary , make such observations, as it may think fit, in any of its decisions or reports, respecting the conduct of any authority, including Government.
Address your complaints or inquiries to :
The Secretary,
Press Council of India,
Soochna Bhavan, 8-C.G.O. Complex,
Lodhi Road, New Delhi-110003
Email : pci@alpha.nic.in, pcids@vsnl.net
Thursday, December 13, 2007
CONSUMER ORGANISATIONS
List of CONSUMER ORGANISATIONS (State wide)
ANDHRA PRADESH
Consumer Awareness Research Center (CARC)
Mr. M. Krishna Reddy (Managing)
Plot No. 153, B.N. Reddy Nagar,
Vanasthali Puram
Hyderabad
Andhra Pradesh - 500661
Tel :- 040-2233199, 2235199
Email :- carstrust@hotmail.com,
Consumers Association (CA)
(President / Secretary)
Door No. 26-3-12, Balusumudi
Bhimavaram
Andhra Pradesh
Tel :- 08816 - 223273, 233824
Visakha Consumers Council (VCC)
Dr. P. Rama Rao (Hony. Secretary)
Plot No. 20, Door No. 55-43-30,
Hill View Doctors Colony,
Seethammadhar
Visakhapatnam
Andhra Pradesh - 530013
Tel :- 0891-2569696
Email :- potalanr@sancharnet.in,
CHANDIGARH
Citizen's Awareness Group (CAG)
Mr. Surinder Verma (Chairman)
2812, Sector-38C
Chandigarh
Tel :- (O) 0172-610748, (R) 2692147,94170-88805
Fax :- 0172-2389071, 2667770
Email :- citizenawareness@yahoo.com,
CONSUMERS FORUM, CHANDIGARH
Lt. Col. Sarwan Singh (Retd.). (Chairman)
Room No.7 (First Floor), Karuna Sadan,
Sector 11B
Chandigarh - 160011
Email :- consumersforumchd@yahoo.com,
DELHI
Common Cause
Mr. H. D. Shourie (Director)
Common Cause House (CCH), 5,
Institutional Area,
Nelson Mandela Road
Vasant Kunj
Delhi
Tel :- 011 - 26876666 (R)
Consumer Coordination Council
Mr. S Krishnan (Director)
43A, Pocket-IV
Mayur vihar Phase-I
Delhi
Fax :- 22712678
Consumer Online Foundation(COF)
Joseph Pokkatt - (Managing Trustee (COF)
(Varun Menon)
C-128, Defence Colony
New Delhi
Delhi - 110024
Tel :- 24339389
Fax :- 91-11-24332339
Email :- director@consumeronline.org,
Consusmers' Forum
Mr. R.D. Saxena (President)
228, IInd Floor,Siddhartha Enclave
Delhi - 110014
Tel :- 011-26343439
Friedrich-Naumann-Stiftung (FNSt)
Mr. Hubertus von Welck (Regional Director)
USO House, 6 Special Institutional Area
New Delhi
Delhi - 110 067
Tel :- 91-11-26862064, 26863846
Fax :- 26862042
Email :- officeindia@indiafnst.org,
Web :- http://www.fnf-southasia.org/
Indian Federation Of Consumer Organizations (Regd.) (IFCO)
Mrs. Kailash Rekhi (President)
231, Jor Bagh, New Delhi
Delhi - 110003
Tel :- 24641778, 24611692, 24618736
Mahila Dakshita Samiti
Mrs. Suman Krishan Kant (President)
4, Krishna Menon Marg
New Delhi
Delhi - 110 001
Tel :- 23412067
Email :- mdsh@mantraonline.com,
Pragati Sheel Mahila Samiti (PSMS)
Ms. Shobha Chotani (President)
Road No. 12, Kothi No. 28,
East Punjabi Bagh
New Delhi
Delhi - 110026
Tel :- 25463963, 25448888, 25428204
Voluntary Organization In Interest Of Consumer Education (VOICE)
Prof. Sri Ram Khanna (Managing Trustee)
441, Mathura Road, (Near Sahi Hospital)
New Delhi
Delhi - 110 014
Tel :- (O) 24319078-79-80-81, (R) 24620455, 24643062
Fax :- 24620455
Email :- cvoice@vsnl.net, mailto:%20srkhanna@del1.vsnl.net.in,
srkhanna@nda.vsnl.net.in,
Web :- http://www.consumeronline.org/guest/Resources/www.consumer-voice.org
GUJARAT
Bhavnagar Grahak Suraksha Mandal (BGSM)
Mr. H. D. Desai (Secretary)
Sardar Smruti
Bhavnagar
Gujarat - 364001
Tel :- 0278-2432304
Consumer Education & Research Centre (CERC)
Mr. A.K.Tandon (I.P.S. (Retd), Managing Trustee)
Suraksha Sankool, Thaltej, Gandhi Nagar
HighwayAhmedabad
Gujarat - 380054
Tel :- 079 - 27489945-46, 27450528, 27451097
Email :- cerc@wilnetonline.net,
Web :- http://www.cercindia.org/
Consumer Protection Association (CPA)
Dr. Niranjan Nath (President)
Jay Somnath,
"P.N. Institute of Medical Sciences Campus"
Himmatnagar
Gujarat - 383001
Tel :- (O) 02772 - 241636, (R) 240636
Email :- vigyan@ad1.vsnl.net.in, mailto:%20vigyan_ad1@sancharnet.in,
niranjannath2002@yahoo.com,
Consumer Protection Council (CPC)
Mr. Kanishka H. Kaji (Chairman)
501/B, 5th Floor, Shaily,
Opp. Loha Bhavan, B/h Old Gujarat High Court,
Navrangpura, Ahmedabad
Gujarat - 380009
Tel :- 079-27541472
Fax :- 27542371
Email :- khkaji@hotmail.com,
Consumer Protection Education Research Centre (CPERC)
Mr. Kirit Bhatt (President)
208, Shreeji Complex, Near Ellis Bridge Post Office
Ahmedabad
Gujarat - 380006
Tel :- 2657 5292, 0982 5000 991
Fax :- 2658 1874
Email :- bprofile@icenet.net,
Rajkot Saher/Jilla Grahak Suraksha Mandal
Mrs. Ramaben Mavani (President)
329, Popatbhai Sorathia Bhavan,
Sadar BazarRajkot
Gujarat - 360 001
Tel :- (O) 0281-2471122, 2691329 (R) 2574400, 2574300
Fax :- 0281-2224366
Email :- mavaniramb@sancharnet.in,
HARYANA
(I)Consumer Guidance Society Of Jamshedpur (CGSJ)
Mr. Bejon Misra (Managing Trustee)
C/o W018, Regency Park-II,
DLF Phase-IV
Gurgaon
Haryana - 122 002
Tel :- 011-95124-26392148, 0124-26392149
Email :- consumeralert@.eth.net, mailto:%20bejonm@hotmail.com,
mailto:%20bejonmisra@hotmail.com, mailto:%20consumeralert81@hotmail.com,
JHARKHAND
(ii)Consumer Guidance Society Of Jamshedpur (CGSJ)
Mr. Bejon Misra (Managing Trustee)
Main Road, Bistupur
Jamshedpur
Jharkhand - 831001
Tel :- 011-95124-26392148, 0124-26392149
Email :- consumeralert@.eth.net, mailto:%20bejonm@hotmail.com,
mailto:%20bejonmisra@hotmail.com, mailto:%20consumeralert81@hotmail.com,
KARNATAKA
Citizen's Forum (Regd.) (CF)
Dr. A.V. Huilgol (Secretary General)
Kaviraj Marg, Near Sawai Gandharva Hall
Hubli
Karnataka - 560029
Tel :- 0836-2251231
Email :- savanurmath@rediffmail.com,
Consumer Education Centre (CEC)
Mr. Vasanth Kr. Parigi (Managing Trustee)
Plot No. 2/27, 47th Cross, 8th Block,
JayanagarBangalore
Karnataka - 560082
Tel :- 080-26643904
Fax :- 26631565
KERALA
Kerala Consumer Service Society (KCSS)
Dr. T. Balachandran (President)
'Pratibha', Ashoka Road
Kochi
Kerala - 682017
Tel :- 0484-2530188
Email :- balachandrant@vsnl.net,
NOCERMr. Anish Kumar R.K (Member)
Payam
Kerala - 670704
Tel :- 0490-2491475
MADHYA PRADESH
National Center For Human Settlements & Environment (NCHSE)
Dr. V.S. Krishna (Vice Chairman)
E-5/A, Girish Kunj, Arera Colony
Bhopal
Madhya Pradesh - 462016
Tel :- 0755-2465306, 2463731
Fax :- 0755-2465651
Email :- nchse@sancharnet.in,
Web :- http://www.nchse.com/
The SankalpMr. H.K Agarwal (Chairman)
360 Rachna Nagar Govind puri p.o
Bhopal
Madhya Pradesh - 462023
Tel :- 2789677
MIZORAM
Mizoram Consumer's Union Hqr's Aizwal
Mr. Bualhranga (President)
Opp.MPC Office,
Treasury Square, Aizwal.
Mizoram - 796 001
Tel :- 2322855
Email :- mizoconsumer@yahoo.com,
ORISSA
Consumer Protection Council (CPC)
Mr. B. Vaidyanathan (Secretary)
C-66, Sector-2
Rourkela
Orissa - 769006
Tel :- 0661-24472521
Fax :- 24640810
Email :- vaidya@advantageconsumer.com, rkl_cpcrkl@sancharnet.in,
Web :- http://www.advantageconsumer.com/
FEDERATION OF CONSUMER ORGANISATIONS OF ORISSA
Sri Kedarnath Jena (President)
Biswanath Lane, Cuttack
Orissa - 75002
Tel :- 06174-236864
Federation Of Consumer Organizations, Orissa (FCO)
Mr. Debabrata Jena (Joint Secretary)
Plot No. 39, Budha Nagar,
Kalpana Square
Bhubaneshwar
Orissa - 751006
Tel :- 0674-3212964
Email :- dbjena@yahoo.co.in,
Orissa Consumers Association (OCA)
Mr. Kedar Nath Jena (General Secretary)
Debajyoti Upbhokta Kalyan Bhawan,
Biswanath Lane
Cuttack
Orissa - 753002
Tel :- 0671-2617597
Email :- pattanaik_satya@hotmail.com,
ORISSA CONSUMERS' ASSOCIATION
Sri Bibhudendra Mishra (President)
Debajyoti Upobhokta Kalyan Bhaban
Biswanath Lane
Cuttack
Orissa - 75002
Tel :- 0671-2368644
Research Academy For Rural Enrichment (RARE)
Mr. Gauri Shyam Panda (General Secretary)
Sonepur
Orissa - 767017
Tel :- (O) 06654-220203 (R) 286030
Fax :- 06654-220199
State Consumers' Protection League (SCPL)
Mr. Rabi Narayan Mohanty (General Secretary)
P.P. Jatni
Khurda
Orissa - 752050
Tel :- 0674-2490231
PONDICHERRY
All India Consumer Council (AICC)
Mr. P. Muthukrishnan (Secretary)
MIG 15, Ayyenkuttipalayam
Pondicherry - 605009
Tel :- 0413-2271429, 0-9443274234
Email :- muthu_con@satyam.net.in,
PUNJAB
Akil bharti Grachk Panchit Kapoorthala
The Director ()
Branch Mohalla jatpura
Kapoorthala
Punjab
Amritsar Consumer Welfare Form (regd.)
The Director ()
C-33, Green Avenu,
Amritsar
Punjab
Tel :- 2271220, 25058666
anve Sewa Sang
The Director ()
Loha Mandi Road, Phawara
Kapoorthala
Punjab
Bhai Kanyha Sewa Scoity
The Director ()
Gali Kessa Wali, Malot
Punjab
Brotherhud Socity
The Director ()
Block No 34, # 1419/1, Mandir wali gali Durgapuri Colony,
Habowal, Ludhiana
Punjab
Tel :- 2480060
Chumanda Samaj Sewa Smite,
Municipal Bazaar Phatancourt
The Director ()
Near Phuspa Cinema market,
Phatancourt
Punjab
Citizen ForumThe Director ()
# 6/7, Kucha Gurdasmal, 1 Magzine Gate
Firozpur
Punjab
Citizen Walfare fourm (regd.)
The Director ()
# 9/2, Malhotra Colony
Roopar
Punjab
Consumer & Human Rights Forum
The Director ()
S.D.M. Court Road, Fazalika
Firozpur
Punjab
Consumer Asscocations (Regd.)
The Director ()
# 106-4, Klash Nager, Fazalika
Firozpur
Punjab
Consumer Averness Assiocation
The Director ()
Gora Gate, Kotwali Bazaar
Husharpur
Punjab
Consumer Fornt Jatto, Near Sukhwinder Cloth House
The Director ()
Main Bazaar Jatto, Distt. Faridkot
Firozpur
Punjab
Consumer forum chandigarh
Mr. R.K Kaplash (Sr. Vice Chairman)
Room no 7 First floor Karuna sadan Sector-113
Chandigarh
Punjab
Consumer Fourm
The Director ()
Marfat K.C Rice Mill, Jalabad
Firozpur
Punjab
Consumer fourmThe Director ()
# 1654, F 3-B-2, MohaliRoopar
punjab
Consumer fourm (regd.)
The Director ()
# 504, F 3-B-1, Mohali
Roopar
Punjab
Consumer fourm Barnala
The Director ()
Street No 4, Sekha Road, Akalgarh Basti Barnala
Sangrur
Punjab - 148101
Consumer Fourm Khanna
The Director ()
Near Bus Stand, Khanna
Punjab
Consumer Movement
The Director ()
Street No 3/1074, Abhor
Firozpur
Punjab
Consumer Protection Council
The Director ()
Near Distt. Court
Husharpur
Punjab
Consumer Protection Counil (Regd.)
The Director ()
# 264, Chair Bhag
Jalandher
Punjab
Consumer protection Fourm (regd.)
The Director ()
# 831, f 3-B-1, Mohali
Roopar
punjab
Consumer Protection Org.
The Director ()
# 27 Sweak Colony
Patiala
Punjab
Consumer Protection Org.(regd.)
The Director ()
Lailpur House, Near Hira Mahal, nabha
Patiala
Punjab - 147201
Consumer Protection Socity (regd.)
The Director ()
C.M. Marketing, Shop No 1 Near Telephone Exchange
Ludhiana
Punjab
Consumer Protections Assiocation
The Director ()
Baba Sant Singh Road
Mukstar
Punjab
Consumer Protections Organisations
The Director ()
Comrade Sh. Baldev Singh S/o Shmsher Singh, Verka
Amritsar
Punjab
Consumer Protections Walfare Form (Regd.)
The Director ()
# 64, Nerhu Colony, Dr. Khanna Nager, Majida Road,
Amritsar
Punjab
Tel :- 5007690
Consumer Right Fourm (Regd.)
The Director ()
H.F. 200, Civil Line,
Jalandher
Punjab
Consumer Welfare Asscocations Kotakpura
The Director ()
Street Dr. Harpal Singh, Near Phura Chowk,
Kotakpura
Faridkot
Punjab
Consumer Welfare Counicil
Thanna road, More Mandi
Bhatinda
Punjab
Consumer Welfare Counicil (Regd.)
The Director ()
Office Street No 15, Bhai Matti Dass Nager
Bhatinda
Punjab
Tel :- 2220529, 2250403, 2252652
Consumer Welfare Form (regd.)
The Director ()
Ajnala, Distt. Amritsar
Punjab
Consumer Wize fourm
The Director ()
Patel Nager, Street No 4, Malot
Mukstar
Punjab
Consumers Forum Chandigarh (CFC)
Lt. Col. Sarwan Singh (Retd.) (Chairman)
Room No. 3, IIIrd Floor, Karuna Sadan, Sector 11-B
Chandigarh
Punjab
Tel :- 0172 - 2745170, 2775602
Email :- consumerforumchd@yahoo.com, affinity@glide.net.in,
Conumer Protection Committee (Regd.)
The Director ()
Nager Khrea, Dharamshala, Kurali
Roopar
Punjab
Distt. Consumer Welfare
The Director ()
# 371, Shasteri Nagar, Larens Road
Amritsar
Punjab
Tel :- 2222355, 2212844
Fedration of the Punjab State Consumer Org. (regd.)
The Director ()
# 1550, Press Road
Patiala
Punjab
Grachak Panchit
The Director ()
# 258, Madhav Sadan,
Dr. Sham Singh road, Block 20,
Back Side bhatra Hotel, civil lines
Ludhiana
Punjab
Karamchari Consumer Protection Fourm
The Director ()
Bassi Pathanna, # 68/4, Mohalla Bera Berhra
Fatehgarh Sahib
Punjab
Lok Hit Fourm (regd.)
The Director ()
guru Arjun Dev colony, Bhogla road, Rajpura
Patiala
Punjab
Manve Sewa scoity (regd.)
The Director ()
# 696, New Lajpat Nager, Model Gram
Ludhiana
Punjab
Moga Consumer Welfare Assiocation (regd.)
The Director ()
varinder Road,Moga
Punjab
national consumer Averness Gourp
The Director ()
Branch Office, Kothi No 90, F-7, Mohali
Roopar
Punjab
national consumer Averness Gourp (regd.)
The Director ()
Seha Rod, Street No 4, Barnala
Sangrur
Punjab - 148101
Parthian Sabha
The Director ()
Sarswati Mandir, Killa Mandi, Dhpla
Gurdasspur
Punjab
patiala Consumer & telehone Coustomer Assiocation
The Director ()
# 1550, Press Road
Patiala
Punjab
patiala Consumer & telehone Coustomer fourm
The Director ()
# 297, Gaushala road, Near Lhoari Gate
Patiala
Punjab
Phatancourt Citizen Consumer Protection Assiocation (Regd.)
The Director ()
B-1-70 A, Mohalla Kazipura
Guraspuur
Punjab
Phatancourt Consumer Sansharakhan committee (regd.)
The Director ()
Head Off. Puri House, Near Ramlila Ground, Phatancourt
Gurdasspur
Punjab
Punjab Consumer Orgniations (regd.)
The Director ()
Block-16, Near Vishkarma Chowk, Gill Road
Ludhiana
Punjab
Punjab Consumer Protection Socail Forum Fedration
The Director ()
# 54, Model town
Kapoorthala
Punjab
Punjab Consumer Walfare Scoity (regd.)
The Director ()
Head Office 2646/1, Jorhi Bhatti
patiala
Punjab
Rajput Welfare Sabha
The Director ()
Barnala Joshila Nager, Street no 1, New Bus Stand,
Barnala, Sangrur
Punjab
Sattan Dharam Sabha
The Director ()
Civil Court, Phatancourt
Punjab
Shivilak Consumer Assiocation (Regd.)
The Director ()
Sudarshan Sadan, Manvata Nager
Husharpur
Punjab
Sirhind Consumers Protection Forum
The Director ()
Mohalla Modian, Sirhind City-140406
Fatehgarh Sahib
Punjab
Sirhind Consumers Protection Forum (SCPF)
Mr. Narinder Modi (President)
Mohalla Modian, Sirhind City
Fatehgarh Sahib
Punjab - 140406
Tel :- 01763-232941 , 01763-224234,
Mobile:-98154-83019
Fax :- 01763-224234
Email :- mailto:scpf@sify.com, nmodisirhind@sify.com
Socila Work & Rural Development Cemter (regd.)
The Director ()
Village & Post Office NurpurBedi
Roopar
punjab
Socity far Consumer Protection
The Director ()
G.T. Road, Near J.P.O Phawara
Kapoorthala
Punjab
State consumer Proctections (Regd.)
The Director ()
# 33, Shri Guru Teag Bhudar Nagar, Khalsa college
Amritsar
PunjabTel :- 2257226
Sub Divional Consumer Walfare Form
Tarantren
Amritsar
Punjab
Tel :- 224591, 222987, 226666
Suchate Consumer Scoity (regd..)
The Director ()
B-59, D.L.F. Colony
Patiala
Punjab
The bhudlada sub divion consumer welfare forum
The Director ()
Mai da Dhaba, bhudlada mandi
Mansa
Punjab
The Consumer Protection & Grievance Redressal Association
Col. Angad Singh (General Secretary)
Kothi no. 831, phase-3B-1(Sector 60) SAS Nagar, Mohali
Ropar
Punjab - 160059
Tel :- 0172-2270831,2225254
The ludhiana Consumer Protections Fourm
The Director ()
# 559-R, Model Town
Ludhiana
Punjab
Women Consumer Protections Organisations
The Director ()
# 1246/7, Jai Singh Chowk
Amritsar
Punjab
RAJASTHAN
Ajmer zila gramin upbhokta sansthan (AZGUS)
Mr. Jaswant Singh Rawat (Secretary)
Masooda (dist)
Ajmer
Rajasthan
Tel :- 01462-266938
Consumer Unity & Trust Society (CUTS)
Mr. Pradeep S. Mehta (Secretary General)
D-217, Bhaskar Marg, Bani Park
Jaipur
Rajasthan - 302016
Tel :- (O) 91-141-2207482-4 (3 lines)
Fax :- 91-141-2207486 / 2203998
Email :- cuts@cuts.org,
Web :- http://www.cuts-india.org/
Sankalp Institute
Mr. Rajendra Dave ()
Hospital road Ahore
Jalore
Rajasthan
TAMILNADU
Citizen Consumer & Civic Action Group (CAG)
Ms. Shobha Iyer (Coordinator)
No. 8, Fourth Street, Venkateswara Nagar, Adayar
Chennai
Tamil Nadu - 600020
Tel :- 044- 24450387, 24914358
Fax :- 044-24914358
Email :- cag@xlweb.com,
Web :- http://www.consumeronline.org/guest/Resources/www.xlweb.com/cag
Citizens consumer & civic Action group
Ms. Kavitha Anand ()
No. 8, fourth street Venkateswara nagar Adayar
Chennai
Tamil Nadu - 600020
Tel :- 044-24914358,24460389
Consumer Protection Council-Tn (CPC)
Mr. S. Pushpavanam (Secretary)
2 Rana Buildings, Thillainagar, Main Road
Tiruchirapalli
Tamil Nadu - 620018
Tel :- (O) 0431-2741222, 2763404, (R) 0431-2740222
Fax :- 2791300
Email :- pushpavanams@hotmail.com, mailto:%20pushpavanams@yahoo.com.uk
Consumer Protection Society (CPS)
Mr. R. Seyon (President)
12, Chetty Street
Mayiladuturai
Tamil Nadu - 609001
Tel :- 04364-228130
FEDERATION OF CONSUMER ORGANISATIONS-TAMIL NADU & PONDICHERRY
Shri P. Duraisingam (Chairman & Chief Functionary)
2/84, Melachatrem Street, Paramakudi
Ramanathapuram
Tamil Nadu - 623707
Tel :- 04564-224705, 98424-14241
Email :- fedcotdurai@yahoo.com,
Federation of Consumer Organizations
Prof. P. Duraisingam (Chairman)
2/84,Melachatrem Street Paramakudi
Ramanathapuram
Tamil Nadu
Fax :- 04564-224705
Mettur Consumer Welfare Association (MCWA)
Mr. R. Ramaswamy (Secretary)
253/2, PonnagarMettur Dam
Tamil Nadu - 636 401
Tel :- 04298-244499
Email :- mcwa1@rediffmail.com,
Mettur consumer welfare association(MCWA)
Mr. V Sundaramoorthy (President)
21/21, Ponnagar Mettur Dam
Tamil Nadu - 636401
Tel :- 04298-244499
CONCERT (A Centre for Consumer Education, Research, Teaching, Training & Testing)
Mr. R. Desikan (Trustee)
3/2 Shanthi Avenue, Radhakrishnan Nagar, Thiruvanmiyur,
Chennai
Tamil Nadu. - 600 041
Tel :- 91-44-24461682 , 91-44-24461683, 91-44-52038294
Fax :- 91-44-24461597
Email :- mailto:concerttrust@hotmail.com, mailto:%20rdesikan@vsnl.com
TRIPURA
Consumers' Protection Association (CPA)
Mr. Amrit Lal Saha (President & Director)
Dhaleshwar, Road No. 15
Agartala
Tripura - 799007
Tel :- 0381-2324336
Fax :- 2300013, 2324243
Email :- amritlal@sancharnet.in,
UTTAR PRADESH
Indian National Consumers Federation
Arun Kumar Misra (President)
E-5/138 , Rajaji Puram
Lucknow
Uttar Pradesh - 226017
Tel :- 0522-2411025
Fax :- 0522-2411025
Email :- abhishek11gunjan@yahoo.com, mailto:%20arunk2@rediffmail.com,
mailto:%20abhishek11gunjan@yahoo.com,
Up Upbhokta Kalyaan Parishad (UP-UKP)
Mr. Kishan Parmar (Secretary General)
10/215, Upbhokta Bhawan, Katra Wazir Khan,
Jamuna Bridge
Agra
Uttar Pradesh - 282006
Tel :- 0562 - 2345119
Email :- kishanparmar41@hotmail.com,
UPBHOKTA SANRAKCHHAN & KALYAN SAMATI
Padam Mohan Mishra (Secretary)
345,Darshanpurwa
Kanpur
Uttar Pradesh - 208021
Tel :- 0512-2217840
Fax :- 0512-2238012
Email :- consumertalk2005@rediffmail.com,
Upbhokta Sanrakshan Kalyan Samiti
Mr. Padam Mohan Misra (Secretary)
354, Darshan Purwa
Upbhokta Bhawan Gumti No.5,
Kanpur
Uttar Pradesh - 208012
Tel :- 0512-2217840
WEST BENGAL
Federation Of Consumer Associations, West Bengal (FCAWB)
Ms. Mala Banerjee (President)
”Premlata”, 39, Shakespeare Sarani, 7th Floor
Kolkata
West Bengal - 700017
Tel :- (O) 033-22807425, 22800771, (R) 033-24853790, 24854079
Fax :- 033-22805927
Email :- fcawb@cal2.vsnl.net.in,
ANDHRA PRADESH
Consumer Awareness Research Center (CARC)
Mr. M. Krishna Reddy (Managing)
Plot No. 153, B.N. Reddy Nagar,
Vanasthali Puram
Hyderabad
Andhra Pradesh - 500661
Tel :- 040-2233199, 2235199
Email :- carstrust@hotmail.com,
Consumers Association (CA)
(President / Secretary)
Door No. 26-3-12, Balusumudi
Bhimavaram
Andhra Pradesh
Tel :- 08816 - 223273, 233824
Visakha Consumers Council (VCC)
Dr. P. Rama Rao (Hony. Secretary)
Plot No. 20, Door No. 55-43-30,
Hill View Doctors Colony,
Seethammadhar
Visakhapatnam
Andhra Pradesh - 530013
Tel :- 0891-2569696
Email :- potalanr@sancharnet.in,
CHANDIGARH
Citizen's Awareness Group (CAG)
Mr. Surinder Verma (Chairman)
2812, Sector-38C
Chandigarh
Tel :- (O) 0172-610748, (R) 2692147,94170-88805
Fax :- 0172-2389071, 2667770
Email :- citizenawareness@yahoo.com,
CONSUMERS FORUM, CHANDIGARH
Lt. Col. Sarwan Singh (Retd.). (Chairman)
Room No.7 (First Floor), Karuna Sadan,
Sector 11B
Chandigarh - 160011
Email :- consumersforumchd@yahoo.com,
DELHI
Common Cause
Mr. H. D. Shourie (Director)
Common Cause House (CCH), 5,
Institutional Area,
Nelson Mandela Road
Vasant Kunj
Delhi
Tel :- 011 - 26876666 (R)
Consumer Coordination Council
Mr. S Krishnan (Director)
43A, Pocket-IV
Mayur vihar Phase-I
Delhi
Fax :- 22712678
Consumer Online Foundation(COF)
Joseph Pokkatt - (Managing Trustee (COF)
(Varun Menon)
C-128, Defence Colony
New Delhi
Delhi - 110024
Tel :- 24339389
Fax :- 91-11-24332339
Email :- director@consumeronline.org,
Consusmers' Forum
Mr. R.D. Saxena (President)
228, IInd Floor,Siddhartha Enclave
Delhi - 110014
Tel :- 011-26343439
Friedrich-Naumann-Stiftung (FNSt)
Mr. Hubertus von Welck (Regional Director)
USO House, 6 Special Institutional Area
New Delhi
Delhi - 110 067
Tel :- 91-11-26862064, 26863846
Fax :- 26862042
Email :- officeindia@indiafnst.org,
Web :- http://www.fnf-southasia.org/
Indian Federation Of Consumer Organizations (Regd.) (IFCO)
Mrs. Kailash Rekhi (President)
231, Jor Bagh, New Delhi
Delhi - 110003
Tel :- 24641778, 24611692, 24618736
Mahila Dakshita Samiti
Mrs. Suman Krishan Kant (President)
4, Krishna Menon Marg
New Delhi
Delhi - 110 001
Tel :- 23412067
Email :- mdsh@mantraonline.com,
Pragati Sheel Mahila Samiti (PSMS)
Ms. Shobha Chotani (President)
Road No. 12, Kothi No. 28,
East Punjabi Bagh
New Delhi
Delhi - 110026
Tel :- 25463963, 25448888, 25428204
Voluntary Organization In Interest Of Consumer Education (VOICE)
Prof. Sri Ram Khanna (Managing Trustee)
441, Mathura Road, (Near Sahi Hospital)
New Delhi
Delhi - 110 014
Tel :- (O) 24319078-79-80-81, (R) 24620455, 24643062
Fax :- 24620455
Email :- cvoice@vsnl.net, mailto:%20srkhanna@del1.vsnl.net.in,
srkhanna@nda.vsnl.net.in,
Web :- http://www.consumeronline.org/guest/Resources/www.consumer-voice.org
GUJARAT
Bhavnagar Grahak Suraksha Mandal (BGSM)
Mr. H. D. Desai (Secretary)
Sardar Smruti
Bhavnagar
Gujarat - 364001
Tel :- 0278-2432304
Consumer Education & Research Centre (CERC)
Mr. A.K.Tandon (I.P.S. (Retd), Managing Trustee)
Suraksha Sankool, Thaltej, Gandhi Nagar
HighwayAhmedabad
Gujarat - 380054
Tel :- 079 - 27489945-46, 27450528, 27451097
Email :- cerc@wilnetonline.net,
Web :- http://www.cercindia.org/
Consumer Protection Association (CPA)
Dr. Niranjan Nath (President)
Jay Somnath,
"P.N. Institute of Medical Sciences Campus"
Himmatnagar
Gujarat - 383001
Tel :- (O) 02772 - 241636, (R) 240636
Email :- vigyan@ad1.vsnl.net.in, mailto:%20vigyan_ad1@sancharnet.in,
niranjannath2002@yahoo.com,
Consumer Protection Council (CPC)
Mr. Kanishka H. Kaji (Chairman)
501/B, 5th Floor, Shaily,
Opp. Loha Bhavan, B/h Old Gujarat High Court,
Navrangpura, Ahmedabad
Gujarat - 380009
Tel :- 079-27541472
Fax :- 27542371
Email :- khkaji@hotmail.com,
Consumer Protection Education Research Centre (CPERC)
Mr. Kirit Bhatt (President)
208, Shreeji Complex, Near Ellis Bridge Post Office
Ahmedabad
Gujarat - 380006
Tel :- 2657 5292, 0982 5000 991
Fax :- 2658 1874
Email :- bprofile@icenet.net,
Rajkot Saher/Jilla Grahak Suraksha Mandal
Mrs. Ramaben Mavani (President)
329, Popatbhai Sorathia Bhavan,
Sadar BazarRajkot
Gujarat - 360 001
Tel :- (O) 0281-2471122, 2691329 (R) 2574400, 2574300
Fax :- 0281-2224366
Email :- mavaniramb@sancharnet.in,
HARYANA
(I)Consumer Guidance Society Of Jamshedpur (CGSJ)
Mr. Bejon Misra (Managing Trustee)
C/o W018, Regency Park-II,
DLF Phase-IV
Gurgaon
Haryana - 122 002
Tel :- 011-95124-26392148, 0124-26392149
Email :- consumeralert@.eth.net, mailto:%20bejonm@hotmail.com,
mailto:%20bejonmisra@hotmail.com, mailto:%20consumeralert81@hotmail.com,
JHARKHAND
(ii)Consumer Guidance Society Of Jamshedpur (CGSJ)
Mr. Bejon Misra (Managing Trustee)
Main Road, Bistupur
Jamshedpur
Jharkhand - 831001
Tel :- 011-95124-26392148, 0124-26392149
Email :- consumeralert@.eth.net, mailto:%20bejonm@hotmail.com,
mailto:%20bejonmisra@hotmail.com, mailto:%20consumeralert81@hotmail.com,
KARNATAKA
Citizen's Forum (Regd.) (CF)
Dr. A.V. Huilgol (Secretary General)
Kaviraj Marg, Near Sawai Gandharva Hall
Hubli
Karnataka - 560029
Tel :- 0836-2251231
Email :- savanurmath@rediffmail.com,
Consumer Education Centre (CEC)
Mr. Vasanth Kr. Parigi (Managing Trustee)
Plot No. 2/27, 47th Cross, 8th Block,
JayanagarBangalore
Karnataka - 560082
Tel :- 080-26643904
Fax :- 26631565
KERALA
Kerala Consumer Service Society (KCSS)
Dr. T. Balachandran (President)
'Pratibha', Ashoka Road
Kochi
Kerala - 682017
Tel :- 0484-2530188
Email :- balachandrant@vsnl.net,
NOCERMr. Anish Kumar R.K (Member)
Payam
Kerala - 670704
Tel :- 0490-2491475
MADHYA PRADESH
National Center For Human Settlements & Environment (NCHSE)
Dr. V.S. Krishna (Vice Chairman)
E-5/A, Girish Kunj, Arera Colony
Bhopal
Madhya Pradesh - 462016
Tel :- 0755-2465306, 2463731
Fax :- 0755-2465651
Email :- nchse@sancharnet.in,
Web :- http://www.nchse.com/
The SankalpMr. H.K Agarwal (Chairman)
360 Rachna Nagar Govind puri p.o
Bhopal
Madhya Pradesh - 462023
Tel :- 2789677
MIZORAM
Mizoram Consumer's Union Hqr's Aizwal
Mr. Bualhranga (President)
Opp.MPC Office,
Treasury Square, Aizwal.
Mizoram - 796 001
Tel :- 2322855
Email :- mizoconsumer@yahoo.com,
ORISSA
Consumer Protection Council (CPC)
Mr. B. Vaidyanathan (Secretary)
C-66, Sector-2
Rourkela
Orissa - 769006
Tel :- 0661-24472521
Fax :- 24640810
Email :- vaidya@advantageconsumer.com, rkl_cpcrkl@sancharnet.in,
Web :- http://www.advantageconsumer.com/
FEDERATION OF CONSUMER ORGANISATIONS OF ORISSA
Sri Kedarnath Jena (President)
Biswanath Lane, Cuttack
Orissa - 75002
Tel :- 06174-236864
Federation Of Consumer Organizations, Orissa (FCO)
Mr. Debabrata Jena (Joint Secretary)
Plot No. 39, Budha Nagar,
Kalpana Square
Bhubaneshwar
Orissa - 751006
Tel :- 0674-3212964
Email :- dbjena@yahoo.co.in,
Orissa Consumers Association (OCA)
Mr. Kedar Nath Jena (General Secretary)
Debajyoti Upbhokta Kalyan Bhawan,
Biswanath Lane
Cuttack
Orissa - 753002
Tel :- 0671-2617597
Email :- pattanaik_satya@hotmail.com,
ORISSA CONSUMERS' ASSOCIATION
Sri Bibhudendra Mishra (President)
Debajyoti Upobhokta Kalyan Bhaban
Biswanath Lane
Cuttack
Orissa - 75002
Tel :- 0671-2368644
Research Academy For Rural Enrichment (RARE)
Mr. Gauri Shyam Panda (General Secretary)
Sonepur
Orissa - 767017
Tel :- (O) 06654-220203 (R) 286030
Fax :- 06654-220199
State Consumers' Protection League (SCPL)
Mr. Rabi Narayan Mohanty (General Secretary)
P.P. Jatni
Khurda
Orissa - 752050
Tel :- 0674-2490231
PONDICHERRY
All India Consumer Council (AICC)
Mr. P. Muthukrishnan (Secretary)
MIG 15, Ayyenkuttipalayam
Pondicherry - 605009
Tel :- 0413-2271429, 0-9443274234
Email :- muthu_con@satyam.net.in,
PUNJAB
Akil bharti Grachk Panchit Kapoorthala
The Director ()
Branch Mohalla jatpura
Kapoorthala
Punjab
Amritsar Consumer Welfare Form (regd.)
The Director ()
C-33, Green Avenu,
Amritsar
Punjab
Tel :- 2271220, 25058666
anve Sewa Sang
The Director ()
Loha Mandi Road, Phawara
Kapoorthala
Punjab
Bhai Kanyha Sewa Scoity
The Director ()
Gali Kessa Wali, Malot
Punjab
Brotherhud Socity
The Director ()
Block No 34, # 1419/1, Mandir wali gali Durgapuri Colony,
Habowal, Ludhiana
Punjab
Tel :- 2480060
Chumanda Samaj Sewa Smite,
Municipal Bazaar Phatancourt
The Director ()
Near Phuspa Cinema market,
Phatancourt
Punjab
Citizen ForumThe Director ()
# 6/7, Kucha Gurdasmal, 1 Magzine Gate
Firozpur
Punjab
Citizen Walfare fourm (regd.)
The Director ()
# 9/2, Malhotra Colony
Roopar
Punjab
Consumer & Human Rights Forum
The Director ()
S.D.M. Court Road, Fazalika
Firozpur
Punjab
Consumer Asscocations (Regd.)
The Director ()
# 106-4, Klash Nager, Fazalika
Firozpur
Punjab
Consumer Averness Assiocation
The Director ()
Gora Gate, Kotwali Bazaar
Husharpur
Punjab
Consumer Fornt Jatto, Near Sukhwinder Cloth House
The Director ()
Main Bazaar Jatto, Distt. Faridkot
Firozpur
Punjab
Consumer forum chandigarh
Mr. R.K Kaplash (Sr. Vice Chairman)
Room no 7 First floor Karuna sadan Sector-113
Chandigarh
Punjab
Consumer Fourm
The Director ()
Marfat K.C Rice Mill, Jalabad
Firozpur
Punjab
Consumer fourmThe Director ()
# 1654, F 3-B-2, MohaliRoopar
punjab
Consumer fourm (regd.)
The Director ()
# 504, F 3-B-1, Mohali
Roopar
Punjab
Consumer fourm Barnala
The Director ()
Street No 4, Sekha Road, Akalgarh Basti Barnala
Sangrur
Punjab - 148101
Consumer Fourm Khanna
The Director ()
Near Bus Stand, Khanna
Punjab
Consumer Movement
The Director ()
Street No 3/1074, Abhor
Firozpur
Punjab
Consumer Protection Council
The Director ()
Near Distt. Court
Husharpur
Punjab
Consumer Protection Counil (Regd.)
The Director ()
# 264, Chair Bhag
Jalandher
Punjab
Consumer protection Fourm (regd.)
The Director ()
# 831, f 3-B-1, Mohali
Roopar
punjab
Consumer Protection Org.
The Director ()
# 27 Sweak Colony
Patiala
Punjab
Consumer Protection Org.(regd.)
The Director ()
Lailpur House, Near Hira Mahal, nabha
Patiala
Punjab - 147201
Consumer Protection Socity (regd.)
The Director ()
C.M. Marketing, Shop No 1 Near Telephone Exchange
Ludhiana
Punjab
Consumer Protections Assiocation
The Director ()
Baba Sant Singh Road
Mukstar
Punjab
Consumer Protections Organisations
The Director ()
Comrade Sh. Baldev Singh S/o Shmsher Singh, Verka
Amritsar
Punjab
Consumer Protections Walfare Form (Regd.)
The Director ()
# 64, Nerhu Colony, Dr. Khanna Nager, Majida Road,
Amritsar
Punjab
Tel :- 5007690
Consumer Right Fourm (Regd.)
The Director ()
H.F. 200, Civil Line,
Jalandher
Punjab
Consumer Welfare Asscocations Kotakpura
The Director ()
Street Dr. Harpal Singh, Near Phura Chowk,
Kotakpura
Faridkot
Punjab
Consumer Welfare Counicil
Thanna road, More Mandi
Bhatinda
Punjab
Consumer Welfare Counicil (Regd.)
The Director ()
Office Street No 15, Bhai Matti Dass Nager
Bhatinda
Punjab
Tel :- 2220529, 2250403, 2252652
Consumer Welfare Form (regd.)
The Director ()
Ajnala, Distt. Amritsar
Punjab
Consumer Wize fourm
The Director ()
Patel Nager, Street No 4, Malot
Mukstar
Punjab
Consumers Forum Chandigarh (CFC)
Lt. Col. Sarwan Singh (Retd.) (Chairman)
Room No. 3, IIIrd Floor, Karuna Sadan, Sector 11-B
Chandigarh
Punjab
Tel :- 0172 - 2745170, 2775602
Email :- consumerforumchd@yahoo.com, affinity@glide.net.in,
Conumer Protection Committee (Regd.)
The Director ()
Nager Khrea, Dharamshala, Kurali
Roopar
Punjab
Distt. Consumer Welfare
The Director ()
# 371, Shasteri Nagar, Larens Road
Amritsar
Punjab
Tel :- 2222355, 2212844
Fedration of the Punjab State Consumer Org. (regd.)
The Director ()
# 1550, Press Road
Patiala
Punjab
Grachak Panchit
The Director ()
# 258, Madhav Sadan,
Dr. Sham Singh road, Block 20,
Back Side bhatra Hotel, civil lines
Ludhiana
Punjab
Karamchari Consumer Protection Fourm
The Director ()
Bassi Pathanna, # 68/4, Mohalla Bera Berhra
Fatehgarh Sahib
Punjab
Lok Hit Fourm (regd.)
The Director ()
guru Arjun Dev colony, Bhogla road, Rajpura
Patiala
Punjab
Manve Sewa scoity (regd.)
The Director ()
# 696, New Lajpat Nager, Model Gram
Ludhiana
Punjab
Moga Consumer Welfare Assiocation (regd.)
The Director ()
varinder Road,Moga
Punjab
national consumer Averness Gourp
The Director ()
Branch Office, Kothi No 90, F-7, Mohali
Roopar
Punjab
national consumer Averness Gourp (regd.)
The Director ()
Seha Rod, Street No 4, Barnala
Sangrur
Punjab - 148101
Parthian Sabha
The Director ()
Sarswati Mandir, Killa Mandi, Dhpla
Gurdasspur
Punjab
patiala Consumer & telehone Coustomer Assiocation
The Director ()
# 1550, Press Road
Patiala
Punjab
patiala Consumer & telehone Coustomer fourm
The Director ()
# 297, Gaushala road, Near Lhoari Gate
Patiala
Punjab
Phatancourt Citizen Consumer Protection Assiocation (Regd.)
The Director ()
B-1-70 A, Mohalla Kazipura
Guraspuur
Punjab
Phatancourt Consumer Sansharakhan committee (regd.)
The Director ()
Head Off. Puri House, Near Ramlila Ground, Phatancourt
Gurdasspur
Punjab
Punjab Consumer Orgniations (regd.)
The Director ()
Block-16, Near Vishkarma Chowk, Gill Road
Ludhiana
Punjab
Punjab Consumer Protection Socail Forum Fedration
The Director ()
# 54, Model town
Kapoorthala
Punjab
Punjab Consumer Walfare Scoity (regd.)
The Director ()
Head Office 2646/1, Jorhi Bhatti
patiala
Punjab
Rajput Welfare Sabha
The Director ()
Barnala Joshila Nager, Street no 1, New Bus Stand,
Barnala, Sangrur
Punjab
Sattan Dharam Sabha
The Director ()
Civil Court, Phatancourt
Punjab
Shivilak Consumer Assiocation (Regd.)
The Director ()
Sudarshan Sadan, Manvata Nager
Husharpur
Punjab
Sirhind Consumers Protection Forum
The Director ()
Mohalla Modian, Sirhind City-140406
Fatehgarh Sahib
Punjab
Sirhind Consumers Protection Forum (SCPF)
Mr. Narinder Modi (President)
Mohalla Modian, Sirhind City
Fatehgarh Sahib
Punjab - 140406
Tel :- 01763-232941 , 01763-224234,
Mobile:-98154-83019
Fax :- 01763-224234
Email :- mailto:scpf@sify.com, nmodisirhind@sify.com
Socila Work & Rural Development Cemter (regd.)
The Director ()
Village & Post Office NurpurBedi
Roopar
punjab
Socity far Consumer Protection
The Director ()
G.T. Road, Near J.P.O Phawara
Kapoorthala
Punjab
State consumer Proctections (Regd.)
The Director ()
# 33, Shri Guru Teag Bhudar Nagar, Khalsa college
Amritsar
PunjabTel :- 2257226
Sub Divional Consumer Walfare Form
Tarantren
Amritsar
Punjab
Tel :- 224591, 222987, 226666
Suchate Consumer Scoity (regd..)
The Director ()
B-59, D.L.F. Colony
Patiala
Punjab
The bhudlada sub divion consumer welfare forum
The Director ()
Mai da Dhaba, bhudlada mandi
Mansa
Punjab
The Consumer Protection & Grievance Redressal Association
Col. Angad Singh (General Secretary)
Kothi no. 831, phase-3B-1(Sector 60) SAS Nagar, Mohali
Ropar
Punjab - 160059
Tel :- 0172-2270831,2225254
The ludhiana Consumer Protections Fourm
The Director ()
# 559-R, Model Town
Ludhiana
Punjab
Women Consumer Protections Organisations
The Director ()
# 1246/7, Jai Singh Chowk
Amritsar
Punjab
RAJASTHAN
Ajmer zila gramin upbhokta sansthan (AZGUS)
Mr. Jaswant Singh Rawat (Secretary)
Masooda (dist)
Ajmer
Rajasthan
Tel :- 01462-266938
Consumer Unity & Trust Society (CUTS)
Mr. Pradeep S. Mehta (Secretary General)
D-217, Bhaskar Marg, Bani Park
Jaipur
Rajasthan - 302016
Tel :- (O) 91-141-2207482-4 (3 lines)
Fax :- 91-141-2207486 / 2203998
Email :- cuts@cuts.org,
Web :- http://www.cuts-india.org/
Sankalp Institute
Mr. Rajendra Dave ()
Hospital road Ahore
Jalore
Rajasthan
TAMILNADU
Citizen Consumer & Civic Action Group (CAG)
Ms. Shobha Iyer (Coordinator)
No. 8, Fourth Street, Venkateswara Nagar, Adayar
Chennai
Tamil Nadu - 600020
Tel :- 044- 24450387, 24914358
Fax :- 044-24914358
Email :- cag@xlweb.com,
Web :- http://www.consumeronline.org/guest/Resources/www.xlweb.com/cag
Citizens consumer & civic Action group
Ms. Kavitha Anand ()
No. 8, fourth street Venkateswara nagar Adayar
Chennai
Tamil Nadu - 600020
Tel :- 044-24914358,24460389
Consumer Protection Council-Tn (CPC)
Mr. S. Pushpavanam (Secretary)
2 Rana Buildings, Thillainagar, Main Road
Tiruchirapalli
Tamil Nadu - 620018
Tel :- (O) 0431-2741222, 2763404, (R) 0431-2740222
Fax :- 2791300
Email :- pushpavanams@hotmail.com, mailto:%20pushpavanams@yahoo.com.uk
Consumer Protection Society (CPS)
Mr. R. Seyon (President)
12, Chetty Street
Mayiladuturai
Tamil Nadu - 609001
Tel :- 04364-228130
FEDERATION OF CONSUMER ORGANISATIONS-TAMIL NADU & PONDICHERRY
Shri P. Duraisingam (Chairman & Chief Functionary)
2/84, Melachatrem Street, Paramakudi
Ramanathapuram
Tamil Nadu - 623707
Tel :- 04564-224705, 98424-14241
Email :- fedcotdurai@yahoo.com,
Federation of Consumer Organizations
Prof. P. Duraisingam (Chairman)
2/84,Melachatrem Street Paramakudi
Ramanathapuram
Tamil Nadu
Fax :- 04564-224705
Mettur Consumer Welfare Association (MCWA)
Mr. R. Ramaswamy (Secretary)
253/2, PonnagarMettur Dam
Tamil Nadu - 636 401
Tel :- 04298-244499
Email :- mcwa1@rediffmail.com,
Mettur consumer welfare association(MCWA)
Mr. V Sundaramoorthy (President)
21/21, Ponnagar Mettur Dam
Tamil Nadu - 636401
Tel :- 04298-244499
CONCERT (A Centre for Consumer Education, Research, Teaching, Training & Testing)
Mr. R. Desikan (Trustee)
3/2 Shanthi Avenue, Radhakrishnan Nagar, Thiruvanmiyur,
Chennai
Tamil Nadu. - 600 041
Tel :- 91-44-24461682 , 91-44-24461683, 91-44-52038294
Fax :- 91-44-24461597
Email :- mailto:concerttrust@hotmail.com, mailto:%20rdesikan@vsnl.com
TRIPURA
Consumers' Protection Association (CPA)
Mr. Amrit Lal Saha (President & Director)
Dhaleshwar, Road No. 15
Agartala
Tripura - 799007
Tel :- 0381-2324336
Fax :- 2300013, 2324243
Email :- amritlal@sancharnet.in,
UTTAR PRADESH
Indian National Consumers Federation
Arun Kumar Misra (President)
E-5/138 , Rajaji Puram
Lucknow
Uttar Pradesh - 226017
Tel :- 0522-2411025
Fax :- 0522-2411025
Email :- abhishek11gunjan@yahoo.com, mailto:%20arunk2@rediffmail.com,
mailto:%20abhishek11gunjan@yahoo.com,
Up Upbhokta Kalyaan Parishad (UP-UKP)
Mr. Kishan Parmar (Secretary General)
10/215, Upbhokta Bhawan, Katra Wazir Khan,
Jamuna Bridge
Agra
Uttar Pradesh - 282006
Tel :- 0562 - 2345119
Email :- kishanparmar41@hotmail.com,
UPBHOKTA SANRAKCHHAN & KALYAN SAMATI
Padam Mohan Mishra (Secretary)
345,Darshanpurwa
Kanpur
Uttar Pradesh - 208021
Tel :- 0512-2217840
Fax :- 0512-2238012
Email :- consumertalk2005@rediffmail.com,
Upbhokta Sanrakshan Kalyan Samiti
Mr. Padam Mohan Misra (Secretary)
354, Darshan Purwa
Upbhokta Bhawan Gumti No.5,
Kanpur
Uttar Pradesh - 208012
Tel :- 0512-2217840
WEST BENGAL
Federation Of Consumer Associations, West Bengal (FCAWB)
Ms. Mala Banerjee (President)
”Premlata”, 39, Shakespeare Sarani, 7th Floor
Kolkata
West Bengal - 700017
Tel :- (O) 033-22807425, 22800771, (R) 033-24853790, 24854079
Fax :- 033-22805927
Email :- fcawb@cal2.vsnl.net.in,
Tuesday, December 11, 2007
Some experiences regarding fair monies being paid for services
1) On 2 occasions, I have hired an auto, agreeing to pay the "higher" fee he(auto driver) wanted. But since I knew how much exactly the fare would be, I paid exactly that, when I got down from the auto. Yes, I went back on my words. I simply paid the amount and started to walk away. The auto driver can do all that he wants: shout, curse, etc. But these guys can't hold anything against you because you haven't done anything wrong! Try it the next time. It works!
And it works because, you are on the right side! They are on the wrong side for having demanded extra fare. So, YOU have the Power! Use your Power!! Give it back to them in the same coin ;o)
2) On 1 occasion, my friend refused to pay the extra 1 rupee for "cooling charge" to a retailer selling mineral water. Law says you can't charge more than M.R.P. In fact, Doordarshan has been airing ads encouraging consumers to bargain on the M.R.P. itself. And here, these guys were trying to charge an extra rupee for "cooling charges"
The thing is not about that 1 rupee. It's about the "right" and "wrong" about the whole case. Because this retailer went to the length of saying, I have been in business for 50 years. I have seen the world. Never seen anyone fight for 1 rupee. He also said: Do what you can. Even if you get my shop closed, we'll have it opened for business in just 1 day's time!
This guy was standing inside the shop found outside Empire restaurant on Churchstreet, Brigade Road. I am guessing they are part of the Empire restaurant group. They sell everything from watches, to chocolates, etc.
My friend didn't pay that extra 1 rupee. He managed to create a scene though. And guess what people were telling him. "Listen, don't fight for 1 rupee. You anyway don't know who these guys are. It's in your interest to pay up."
Can you believe that!
3) On 1 occasion at Garuda Mall, my friend gave the chicken back to the shop saying it was stale. They happily replaced it for him. This shop's called "Chic-King" and I was pretty impressed with their Customer-friendly attitude. If only others can match such Customer Service standards...!!
4) In Mumbai, this auto driver gives back 2 rupees change to my folks, after they get down from his auto, after reaching their destination, a hotel. My folks are shocked. Because they had boarded this auto from outside a "happening" club, and the time was around 2am in the night!
Can Bangalore auto drivers be given a training session by such Mumbai auto drivers?
5) In Chennai, auto drivers don't go by the meter! I am so frsutrated with my experience there, I don't have the patience to even write about it. I curse them to the darkest hallows of hell. They are complete opposites of Mumbai auto drivers. I think this will lead to majority of public using mass transport there, like buses, local trains, etc. These will flourish, and these damned auto drivers are going to go out of business in the near future, I am telling you!
6) Lastly, coming to Fab-malls, Food worlds, and all other super-markets, it is amazing how they "round-off" bills! Just imagine this: if they don't pay you 40 paisa, or 50 paisa, though the bill says they should, and these folks say: "I don't have change...", and if they do this to the tens of thousands of customers that buy from them in any given month, then how much of "unaccounted for" money they end up with, in this way!!!! Do the math yourself: Rs.0.50 x 1,000 = Rs.500 in a month (and you know I have taken very modest figures here, as example) of extra money that should have been paid, but was not paid, on account of "no change"
And if you stand your ground, demanding that "small" change of few paise, then everybody looks down upon you, thinking you must be a real miser!
Article Source: http://www.ryze.com/posttopic.php?topicid=913147&confid=366#2885794
And it works because, you are on the right side! They are on the wrong side for having demanded extra fare. So, YOU have the Power! Use your Power!! Give it back to them in the same coin ;o)
2) On 1 occasion, my friend refused to pay the extra 1 rupee for "cooling charge" to a retailer selling mineral water. Law says you can't charge more than M.R.P. In fact, Doordarshan has been airing ads encouraging consumers to bargain on the M.R.P. itself. And here, these guys were trying to charge an extra rupee for "cooling charges"
The thing is not about that 1 rupee. It's about the "right" and "wrong" about the whole case. Because this retailer went to the length of saying, I have been in business for 50 years. I have seen the world. Never seen anyone fight for 1 rupee. He also said: Do what you can. Even if you get my shop closed, we'll have it opened for business in just 1 day's time!
This guy was standing inside the shop found outside Empire restaurant on Churchstreet, Brigade Road. I am guessing they are part of the Empire restaurant group. They sell everything from watches, to chocolates, etc.
My friend didn't pay that extra 1 rupee. He managed to create a scene though. And guess what people were telling him. "Listen, don't fight for 1 rupee. You anyway don't know who these guys are. It's in your interest to pay up."
Can you believe that!
3) On 1 occasion at Garuda Mall, my friend gave the chicken back to the shop saying it was stale. They happily replaced it for him. This shop's called "Chic-King" and I was pretty impressed with their Customer-friendly attitude. If only others can match such Customer Service standards...!!
4) In Mumbai, this auto driver gives back 2 rupees change to my folks, after they get down from his auto, after reaching their destination, a hotel. My folks are shocked. Because they had boarded this auto from outside a "happening" club, and the time was around 2am in the night!
Can Bangalore auto drivers be given a training session by such Mumbai auto drivers?
5) In Chennai, auto drivers don't go by the meter! I am so frsutrated with my experience there, I don't have the patience to even write about it. I curse them to the darkest hallows of hell. They are complete opposites of Mumbai auto drivers. I think this will lead to majority of public using mass transport there, like buses, local trains, etc. These will flourish, and these damned auto drivers are going to go out of business in the near future, I am telling you!
6) Lastly, coming to Fab-malls, Food worlds, and all other super-markets, it is amazing how they "round-off" bills! Just imagine this: if they don't pay you 40 paisa, or 50 paisa, though the bill says they should, and these folks say: "I don't have change...", and if they do this to the tens of thousands of customers that buy from them in any given month, then how much of "unaccounted for" money they end up with, in this way!!!! Do the math yourself: Rs.0.50 x 1,000 = Rs.500 in a month (and you know I have taken very modest figures here, as example) of extra money that should have been paid, but was not paid, on account of "no change"
And if you stand your ground, demanding that "small" change of few paise, then everybody looks down upon you, thinking you must be a real miser!
Article Source: http://www.ryze.com/posttopic.php?topicid=913147&confid=366#2885794
Monday, December 10, 2007
Action againest Banking Institution through Ombudsman
The Ombudsman Scheme is a system of expeditious and inexpensive resolution to customer complaints. Any person whose grievance against a Bank is not resolved to his satisfaction by the Bank within a period of two months, he can approach the Banking Ombudsman if his complaint pertains to any of the matters specified in the scheme. Banking Ombudsmen have been authorised to look into the complaints concerning
(a). Deficiency in banking service
(b). Sanction of loans and advances in so far as they relate to non-observance of the Reserve Bank of India directives on interest rates, delays in sanction or non-observance of prescribed time schedule for disposal of loan application or non observance of any other directions or instructions of the Reserve Bank, etc. and
(c). Other matters as may be specified by the Reserve Bank. Ombudsman would make recommendations after listening to both parties. In case the recommendation made by the Banking Ombudsman is not accepted by either of the parties, Banking Ombudsman proceeds to make an award. The scheme is applicable to all scheduled commercial banks having business in India and scheduled primary co-operative banks except Regional Rural Banks. The procedure for the redressal of grievances under the Banking Ombudsman Scheme is profiled as under:
1. Written complaint is to be lodged by a person or an authorised representative
2. Complaint shall include signature of the complainant or an authorised representative along with the name, address and also name and address of the bank office/branch along with supportive documents, the nature and extent of the loss incurred and the relief sought from the Banking Ombudsman and a statement about the compliance of the conditions referred to in Sub-clause (3) of this clause.
3. No complaint to the Banking Ombudsman shall lie unless:
(a). Deficiency in banking service
(b). Sanction of loans and advances in so far as they relate to non-observance of the Reserve Bank of India directives on interest rates, delays in sanction or non-observance of prescribed time schedule for disposal of loan application or non observance of any other directions or instructions of the Reserve Bank, etc. and
(c). Other matters as may be specified by the Reserve Bank. Ombudsman would make recommendations after listening to both parties. In case the recommendation made by the Banking Ombudsman is not accepted by either of the parties, Banking Ombudsman proceeds to make an award. The scheme is applicable to all scheduled commercial banks having business in India and scheduled primary co-operative banks except Regional Rural Banks. The procedure for the redressal of grievances under the Banking Ombudsman Scheme is profiled as under:
1. Written complaint is to be lodged by a person or an authorised representative
2. Complaint shall include signature of the complainant or an authorised representative along with the name, address and also name and address of the bank office/branch along with supportive documents, the nature and extent of the loss incurred and the relief sought from the Banking Ombudsman and a statement about the compliance of the conditions referred to in Sub-clause (3) of this clause.
3. No complaint to the Banking Ombudsman shall lie unless:
- Written representation was made to the bank and either the bank had rejected the complaint or no reply was received from the bank within 60 days of receipt of complaint or in case of unsatisfactory reply received from the bank.
- The complaint is made one year after the rejection of the representation by the bank or dispatch of final reply by the bank on the representation.
- The complainant is not in receipt of the same subject matter if settled by the Banking Ombudsman in previous proceeding/s whether received from the same complainant or any one or more of the parties concerned with the subject matter.
- The complaint is not the same subject matter, for which any proceedings before any court, tribunal or arbitrator or any other forum is pending or a decree or Award or order of dismissal has already been passed by any such court, tribunal, arbitrator or forum.
- The complaint if not frivolous or vexatious in nature.
Name & Address of Banking Ombudsman:
Uttar Pradesh (excluding Ghaziabad District)
Shri.G.C.Agarwal
C/O Reserve Bank of India
M.G.Road, Post Box No.82
KANPUR 208001
Delhi, Haryana, Jammu & Kashmir and Ghasiabad District of Uttar Pradesh
Shri.S.K.Soni
Jeevan Bharti Building
Tower No.1, 7th Floor
124, Connaught Circus
NEW DELHI 110011
Madhya Pradesh
Shri.P.V.A.Rama Rao
C/O Reserve Bank of India
Hoshangabad Road
P.O.Box No.32
Bhopal 462011
Karnataka
Shri.B.K.R.Rao, I.P.S.
C/O Reserve Bank of India
10/3/8, Nrupatunga Road
BANGALORE 560002
Himachal Pradesh, Punjab and the Union Territory of Chandigarh
Shri.S.A.Rahman
C/O Reserve Bank of India
New Office Building
Sector 17, Central Vista
CHANDIGARH 160017
Andhra Pradesh
Shri.S.A.Hussain
C/O Reserve Bank of India
6-1-56, Secretariat Road
Saifabad
HYDERABAD 500004
Bihar
C/O Reserve Bank of India
South of Gandhi Maidan
Patna 800001
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizorum, Nagaland and Tripura
Shri.H.N.Das, I.A.S.
C/O Reserve Bank of India
Station Road, Pan Bazar
GUWAHATI 781001
Orissa
Dr.Sitakant Mahapatra, I.A.S.
C/O Reserve Bank of India
Pandit Jawaharlal Nehru Marg
BHUBANESWAR 751001
Tamil Nadu, Pondicherry, Andaman and Nicobar Islands
Shri.R.Ramalingam, I.P.S.
Challa Mall, 8th Floor
11/11A Sir Thyagaraya Road
T.Nagar, Chennai 600017
West Bengal and Sikkim
Shri.S.L.Bose, I.A.S.
C/O Reserve Bank of India
15, Netaji Subhash Road
CALCUTTA 700001
Gujarat, Dadra and Nagar Haveli and Daman and Diu
Shri.S.A.Kamath
C/O Reserve Bank fo India
La Gajjar Chambers
Ashram Road
AHMEDABAD 380009
Thiruvananthapuram
Shri.C.Harikumar
C/O Reserve Bank of India
THIRUVANANTHAPURAM - 695033
Rajasthan
Dr.M.C.Bhandari
C/O Reserve Bank of India
Ram Bagh Circle
Tonk Road, P.O.Box No.12
JAIPUR 302004
Maharashtra and Goa
Shri.J.R.Prabhu
C/O Reserve Bank of India
Garment House
Ground Floor
Dr.Annie Besant Road
Worli
MUMBAI 400018
Action against builder
Products and services by builder are covered under the Consumer Protection Act.
You can file a complaint in case the builder has given you deficient services regarding the following:
1) Charged higher than agreed amount.
3) Delivered a poor quality construction.
4) Delivered a house that does not comply with the specifications agreed upon.
5) Did not provide for free parking space within the compound / complex.
6) Did not form co-operative housing society and handed it over to its members.
7) Did not provide for water storage tank.
8) Did not provide for enough ventilation and light.
9) Did not deliver the house within the agreed time limit. If time limit not mentioned, it is assumed that the construction will be finished within maximum of 2 years from the date of start of work.
10) Did not give accounts for the expenses against which the builder has collected money, i.e. maintenance, electrical installations (transformer), etc.
11) And many more..........
If you have grievance against builder, send a notice to him in writing. Do not worry if he refuses to accept your notice as only proof of sending is required. Send the notice by registered post or Under Postal certificate. Retain the proof of sending. The proof of sending is valid in the Consumer Court Under Section 28A (3) of the Consumer Protection (Amendment) Act of 2002 and will be considered as the notice has been duly served.
File your complaint in the consumer court in case the builder does not respond to your notice.
Friday, December 7, 2007
Medical negligence under Consumer Act
THE PATIENT AS A CONSUMER
Traditionally, patients in India have unquestioning trust in their doctors. Most doctors deserve it. But in some cases, medical negligence has resulted in severe harm physical, mental and financial . In addition, Unqualified practitioners have brought suffering to gullible patients. Doctors have been liable to prosecution in civil court, but few malpractice victims sue for compensation, fearing years (even decades) of costly litigation. Fortunately, in 1995 the Supreme Court decreed the medical profession to be a "service" under the Consumer Protection Act, 1986.It set aside a writ Petition challenging the same by the Indian medical Association.
WHAT IS MEDICAL NEGLIGENCE?
Medical negligence is defined as a failure to exercise reasonable skill and care in diagnosis and treatment as per the prevalent standards as that particular point of time. An aggrieved patient who believes that he is a victim of medical negligence can now approach the Consumer Courts for fair compensation, and expect results in a relatively shorter period of two to three years. The procedure is comparatively simple and inexpensive.
THE PATIENT'S RIGHTS
In the interest of a healthy doctorpatient relationship, A patient should Know his rights as a consumer:
1. You have a right to be told all the facts about your illness; to have your medical records explained to you; and to be made aware of risks and side effects, if any, of the treatment prescribed for you do not hesitate to question your doctor about any of these aspects.
2. When you are being given a physical examination, you have a right to be handled with consideration and due regard for your modesty.
3. You have a right to know your doctor's qualifications. If you cannot evaluate them yourself, do not hesitate to ask someone who can.
4. You have a right to complete confidentiality regarding your illness.
5. If you are doubtful about the treatment prescribed and especially an operation suggested, you have a right to get a second opinion from any specialist.
6. You have a right to be told in advance what an operation is for and the possible risks invoved. If this is not possible because of your being unconscious or for some other reasons, your nearest relatives must be told before they consent to the operation.
7. If you are to be discharged or moved to another hospital, you have a right to be informed in advance and to make your own choice of hospital of nursing home, in consultation with the doctor.
8. You have a right to get your case papers upon request.
A PATIENT'S PRECAUTIONS UNDERGOING OR PLANNING MEDICAL TREATMENT
1. Make sure you have told all relevant facts to the doctor before deciding any treatment.
2. Unless it is a life threatening emergency, the final decision about the treatment should be taken after proper deliberation and/or second opinion.
3. Please seek clarification for all the doubts regarding diagnosis/treatment/investigation.
4. Discuss with your doctor the cost of the treatment. Please make sure the cost includes possible complications.
5. During the treatment, If you are not satisfied with any aspect and/or have doubts, seek clarification from the doctor.
6. Keep all receipts/prescriptions/reports/discharge cards safely and keep extra photo copies.
7. After treatment clarify all doubts regarding bills/payments etc before discharge.
8. Involve your family physician in the discussion with the specialist doctor.
9. In case of a deth during the treatment, if you are not satisfied with the cause of death, demand a post mortem examination and get copies of the entire Indoor Case Record. This is the right of every patient/legal heir.
10. It is necessary and correct to discuss with the concerned doctor all the doubts before resorting to any legal action. Many of the complications/delays/mishaps in any medical treatment can be genuine.
11. In case you require expert medical advice regarding the legitimacy of your complaint about medical malpractice or deficiency in service you may approch the Association for Consumer Action on Safety and Health (ACASH) or any similar organisation.
CPA AND MEDICAL NEGLIGENCE
The Consumer protection Act 1986 (CPA) is a unique legislation which provides for speedy and economical redressal in a simple manner. It has been held in a number of cases under CPA that instances of medical negligence are covered by CPA. Given below is a brief of the provisions under CPA. Those unfortunate enough to experience gross malpractice may approach (in writing or in person) the District Consumer Disputes Redressal Forum when the compensation claims amount to less than Rs.5 Lakhs. Claims between Rs.5 Lakhs and Rs.20 Lakhs may be taken to the State Consumer Dispute Commission. Claims above Rs.20 Lakhs may be placed before the National Consumer Disputes Redressal Commission. The addresses of the above bodies may be obtained from your local consumer organisation. All complaints must be endored by the written opinion of two expert specialists in the medical field.
CHECK IF YOUR COMPLAINT COVERS THE FOLLOWING POINTS
1. Name and Address of the complainant in full.
2. Name and Address of the opposite parties.
3. When and where cause of the complaint arose.
4. Particulars of the complaint in detail along with supporting documents as exhibits.
5. Relief prayed. such as replacement/removal of defect or return of price/compensation for expenses incurred & physical/mental torture, if any. While asking for claims the amount should be within reasonable limits and justifiable.
6. The entire set of papers regarding the complaint, along with exhibits, is to be given in 1+3 sets and one set each for every aditional opposite party.
INSTRUCTIONS
1. The relief claimed by you should be in clear word.
2. The complaint can be sent in Hindi or English.
3. The complaint should not be on a post card.
4. Three copies of the complaint, together with all the annexures for the Forum and extra sets for each of the opponents should be filed, together with the above three copies.
5. The complaint can be sent by post.
6. Complaints of a representative nature may be filed by registered Consumer Organisations Like Consumer Guidance Society of India.
Traditionally, patients in India have unquestioning trust in their doctors. Most doctors deserve it. But in some cases, medical negligence has resulted in severe harm physical, mental and financial . In addition, Unqualified practitioners have brought suffering to gullible patients. Doctors have been liable to prosecution in civil court, but few malpractice victims sue for compensation, fearing years (even decades) of costly litigation. Fortunately, in 1995 the Supreme Court decreed the medical profession to be a "service" under the Consumer Protection Act, 1986.It set aside a writ Petition challenging the same by the Indian medical Association.
WHAT IS MEDICAL NEGLIGENCE?
Medical negligence is defined as a failure to exercise reasonable skill and care in diagnosis and treatment as per the prevalent standards as that particular point of time. An aggrieved patient who believes that he is a victim of medical negligence can now approach the Consumer Courts for fair compensation, and expect results in a relatively shorter period of two to three years. The procedure is comparatively simple and inexpensive.
THE PATIENT'S RIGHTS
In the interest of a healthy doctorpatient relationship, A patient should Know his rights as a consumer:
1. You have a right to be told all the facts about your illness; to have your medical records explained to you; and to be made aware of risks and side effects, if any, of the treatment prescribed for you do not hesitate to question your doctor about any of these aspects.
2. When you are being given a physical examination, you have a right to be handled with consideration and due regard for your modesty.
3. You have a right to know your doctor's qualifications. If you cannot evaluate them yourself, do not hesitate to ask someone who can.
4. You have a right to complete confidentiality regarding your illness.
5. If you are doubtful about the treatment prescribed and especially an operation suggested, you have a right to get a second opinion from any specialist.
6. You have a right to be told in advance what an operation is for and the possible risks invoved. If this is not possible because of your being unconscious or for some other reasons, your nearest relatives must be told before they consent to the operation.
7. If you are to be discharged or moved to another hospital, you have a right to be informed in advance and to make your own choice of hospital of nursing home, in consultation with the doctor.
8. You have a right to get your case papers upon request.
A PATIENT'S PRECAUTIONS UNDERGOING OR PLANNING MEDICAL TREATMENT
1. Make sure you have told all relevant facts to the doctor before deciding any treatment.
2. Unless it is a life threatening emergency, the final decision about the treatment should be taken after proper deliberation and/or second opinion.
3. Please seek clarification for all the doubts regarding diagnosis/treatment/investigation.
4. Discuss with your doctor the cost of the treatment. Please make sure the cost includes possible complications.
5. During the treatment, If you are not satisfied with any aspect and/or have doubts, seek clarification from the doctor.
6. Keep all receipts/prescriptions/reports/discharge cards safely and keep extra photo copies.
7. After treatment clarify all doubts regarding bills/payments etc before discharge.
8. Involve your family physician in the discussion with the specialist doctor.
9. In case of a deth during the treatment, if you are not satisfied with the cause of death, demand a post mortem examination and get copies of the entire Indoor Case Record. This is the right of every patient/legal heir.
10. It is necessary and correct to discuss with the concerned doctor all the doubts before resorting to any legal action. Many of the complications/delays/mishaps in any medical treatment can be genuine.
11. In case you require expert medical advice regarding the legitimacy of your complaint about medical malpractice or deficiency in service you may approch the Association for Consumer Action on Safety and Health (ACASH) or any similar organisation.
CPA AND MEDICAL NEGLIGENCE
The Consumer protection Act 1986 (CPA) is a unique legislation which provides for speedy and economical redressal in a simple manner. It has been held in a number of cases under CPA that instances of medical negligence are covered by CPA. Given below is a brief of the provisions under CPA. Those unfortunate enough to experience gross malpractice may approach (in writing or in person) the District Consumer Disputes Redressal Forum when the compensation claims amount to less than Rs.5 Lakhs. Claims between Rs.5 Lakhs and Rs.20 Lakhs may be taken to the State Consumer Dispute Commission. Claims above Rs.20 Lakhs may be placed before the National Consumer Disputes Redressal Commission. The addresses of the above bodies may be obtained from your local consumer organisation. All complaints must be endored by the written opinion of two expert specialists in the medical field.
CHECK IF YOUR COMPLAINT COVERS THE FOLLOWING POINTS
1. Name and Address of the complainant in full.
2. Name and Address of the opposite parties.
3. When and where cause of the complaint arose.
4. Particulars of the complaint in detail along with supporting documents as exhibits.
5. Relief prayed. such as replacement/removal of defect or return of price/compensation for expenses incurred & physical/mental torture, if any. While asking for claims the amount should be within reasonable limits and justifiable.
6. The entire set of papers regarding the complaint, along with exhibits, is to be given in 1+3 sets and one set each for every aditional opposite party.
INSTRUCTIONS
1. The relief claimed by you should be in clear word.
2. The complaint can be sent in Hindi or English.
3. The complaint should not be on a post card.
4. Three copies of the complaint, together with all the annexures for the Forum and extra sets for each of the opponents should be filed, together with the above three copies.
5. The complaint can be sent by post.
6. Complaints of a representative nature may be filed by registered Consumer Organisations Like Consumer Guidance Society of India.
Wednesday, December 5, 2007
BIRTH OF CONSUMERS’ DAY
Considering the importance of Kennedy’s speech to the US Congress on this day, and the resultant law, the CI took a decision in 1982 to observe 15 March as the World Consumer Rights Day from 1983. Peculiar though it may sound, 15 March is not observed as a special day in the world’s largest and most pulsating consumer society - the US. But at home in India the Government, adopted 15 March as the National Consumer’s Day.
India is a country, which never fell behind in introducing progressive legislation - we were among the first in the world to introduce universal adult franchise for women.
Gandhi had rightly said:
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.”
India is a country, which never fell behind in introducing progressive legislation - we were among the first in the world to introduce universal adult franchise for women.
Gandhi had rightly said:
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.”
The 8 Consumer Rights
In order to safeguard consumer interest, 6 consumer rights were initially envisioned by consumer rights activists of the West, namely:
Right to Safety
Right to Information
Right to Choice
Right to be Heard
The Right to Redress
The right to consumer education
These rights were conceptualised in the developed world's consumer context where consumers are wealthy and completely dependent on the market to fulfil their needs. These rights had to be redefined keeping in mind the realities of a developing country like India. Consequently, two very important rights were added viz.:
The Right to Basic Needs and
The right to a healthy and sustained environment.
These two rights are very closely linked with the realities of developing countries where environment plays a very important role as a resource and support-structure for the people. In a country like India, a large section of the population looks for food security, assured safe water supply, shelter, education and health services. Most consumers relate very little to imported goods stacked in supermarkets or for choice among latest models of cars, as is the case in the developed world. For India's 1 billion population, food security and a safe environment are more pressing needs than any other consumer options and rights. The developing country natural resources also serve as a resource base for the developed world's industrial output.
Right to Basic Needs
Access to food, water and shelter are the basis of any consumer's life. Without these fundamental amenities, life cannot exist. In September 2001, India's stock of foodgrains were around 60 million tonnes, yet one third of the Indian population lives below the poverty line and consumers often go hungry or remain severely malnourished, leading to poor health. The recent starvation deaths in Orissa are a case in point. A very crucial objective of the conceptualisation and existence of consumer rights is to ensure that consumers have an assured food supply, safe and permanent dwellings, basic amenities of life like sanitation and potable water, and power supply. "u can pick up any product & check d information on it. then include this in ur project"Knowing what ingredients are including in the product and whether or not any of these ingredients may be potentially harmful (cause side effects), also figuring out whether or not the cost of a product is worth it or if the consumer (the person buying the product) should be buying a cheaper brand name (if they would be getting the same or near the same value for their money). This can also be applied to products sold in bulk and whether or not the consumer is actually saving money in buying the bulk product rather.
Right to Safety
Right to Information
Right to Choice
Right to be Heard
The Right to Redress
The right to consumer education
These rights were conceptualised in the developed world's consumer context where consumers are wealthy and completely dependent on the market to fulfil their needs. These rights had to be redefined keeping in mind the realities of a developing country like India. Consequently, two very important rights were added viz.:
The Right to Basic Needs and
The right to a healthy and sustained environment.
These two rights are very closely linked with the realities of developing countries where environment plays a very important role as a resource and support-structure for the people. In a country like India, a large section of the population looks for food security, assured safe water supply, shelter, education and health services. Most consumers relate very little to imported goods stacked in supermarkets or for choice among latest models of cars, as is the case in the developed world. For India's 1 billion population, food security and a safe environment are more pressing needs than any other consumer options and rights. The developing country natural resources also serve as a resource base for the developed world's industrial output.
Right to Basic Needs
Access to food, water and shelter are the basis of any consumer's life. Without these fundamental amenities, life cannot exist. In September 2001, India's stock of foodgrains were around 60 million tonnes, yet one third of the Indian population lives below the poverty line and consumers often go hungry or remain severely malnourished, leading to poor health. The recent starvation deaths in Orissa are a case in point. A very crucial objective of the conceptualisation and existence of consumer rights is to ensure that consumers have an assured food supply, safe and permanent dwellings, basic amenities of life like sanitation and potable water, and power supply. "u can pick up any product & check d information on it. then include this in ur project"Knowing what ingredients are including in the product and whether or not any of these ingredients may be potentially harmful (cause side effects), also figuring out whether or not the cost of a product is worth it or if the consumer (the person buying the product) should be buying a cheaper brand name (if they would be getting the same or near the same value for their money). This can also be applied to products sold in bulk and whether or not the consumer is actually saving money in buying the bulk product rather.
Who is a Consumer ?
1. Buyer of any goods for a full or partly paid promised on consideration or under any system of deferred payment.
2. Use of such goods with the approval of actual buyer.
3. Hirer or receiver of any services for a fully or partly paid and partly promised consideration or under any system of deferred payment.
2. Use of such goods with the approval of actual buyer.
3. Hirer or receiver of any services for a fully or partly paid and partly promised consideration or under any system of deferred payment.
Various Forms Of Consumer Exploitation
1) Adulteration of foods (use of unpermitted colours)
2) Sales of medicines after expiry date.
3) Spurious drugs (Sub-standard drugs)
4) Supply of blood from a blood bank infected with AIDS or other diseases.
5)Advertisement with false claims
6) Shortage of weight and quality Excessive price.
7) Death of a person due to medical negligence of a doctor.
8) Consumer redressal.
9) Always insist on cash bill.
10) Send a complaint petition to the manufacturer. If they do not respond within a reasonable time, file your petition before the court.
11) Get help from consumer organisations working in your area.
2) Sales of medicines after expiry date.
3) Spurious drugs (Sub-standard drugs)
4) Supply of blood from a blood bank infected with AIDS or other diseases.
5)Advertisement with false claims
6) Shortage of weight and quality Excessive price.
7) Death of a person due to medical negligence of a doctor.
8) Consumer redressal.
9) Always insist on cash bill.
10) Send a complaint petition to the manufacturer. If they do not respond within a reasonable time, file your petition before the court.
11) Get help from consumer organisations working in your area.
Consumer Act
The Consumer Protection Act, 1986 (here in after to be referred to as the ‘Act’) is one of the benevolent social legislation intended to protect the large body of consumers from exploitation. The Act has come as a panacea for consumers all over the country and has assumed the shape of practically the most important legislation enacted in the country during the last few years. It has become the vehicle for enabling people to secure speedy and in-expensive redressal of their grievances. With the enactment of this law, consumers now feel that they are in a position to declare “sellers be aware” whereas previously the consumers were at the receiving end and generally told “buyers be aware”.
The Act postulates establishment of Central Consumer Protection Council and the State Consumer Protection Councils for the purpose of spreading consumer awareness. Central Council is headed by Minster, incharge of the Consumer Affairs in the Central Government and in the State it is the Minister incharge of the Consumer Affairs in the State Government who heads State Council.
To provide cheap, speedy and simple redressal to consumer disputes, quasi-judicial machinery is set up at each District, State and National levels called District Forums, State Consumer Disputes Redressal Commission and National Consumer Disputes Redressal Commission respectively. At present, there are 604 District Forums, 35 State Commissions with apex body as a National Consumer Disputes Redressal Commission (NCDRC) having its office at Janpath Bhawan, A Wing, 5th Floor, Janpath, New Delhi.
The District Forums are headed by the person who is or has been or is eligible to be appointed as a District Judge and the State Commissions are headed by a person who is or has been a Judge of High Court.
National Commission was constituted in the year, 1988. It is headed by a sitting or retired Judge of the Supreme Court of India. National Commission is presently headed by Hon’ble Mr. Justice M.B. Shah, former Judge of the Supreme Court of India as President and having six Members, viz. Mrs. Rajyalakshmi Rao, Mr. B.K. Taimni, Hon’ble Mr. Justice K. S. Gupta, Hon’ble Mr. Justice S.N. Kapoor, Dr. P. D. Shenoy & Mr. Anupam Dasgupta. Hon'ble Minister for Consumer Affairs, Food & Public Distribution, Government of India has inaugurated the Additional Bench of the National Commission on 24th September, 2003.
The provisions of this Act cover ‘Products’ as well as ‘Services’. The products are those which are manufactured or produced and sold to consumers through wholesalers and retailers. The services are of the nature of transport, telephones, electricity, constructions, banking, insurance, medical treatment etc. etc. The services are, by and large, include those provided by professionals such as Doctors, Engineers, Architects, Lawyers etc.
A written complaint, as amended by Consumer Protection (Amendment) Act, 2002, can be filed before the District Consumer Forum (upto Rupees twenty lakhs), State Commission (upto Rupees One crore), National Commission ( above Rrupees One crore) in relation to a product or in respect of a service, but does not include rendering of any service free of cost or under a contract of personal service. The service can be of any description, the illustrations given above are only indicative and not exhaustive.
The Consumer Protection Act is an alternative and cheapest remedy already available to the aggrieved persons/consumers by way of civil suit. In the complaint/appeal/petition submitted under the Act, a consumer is not required to pay any court fees or even process fee.
Proceedings are summary in nature and endeavour is made to grant relief to the parties in the quickest possible time keeping in mind the spirit of the Act which provides for disposal of the cases within possible time schedule prescribed under the Act.
If a consumer is not satisfied by the decision of the District Forum, he can challenge the same before the State Commission and against the order of the State Commission a consumer can come to the National Commission.
In order to attain the objects of the Consumer Protection Act, the National Commission has also been conferred with the powers of administrative control over all the State Commissions by calling for periodical returns regarding the institution, disposal and pendency of cases. National Commission is empowered to issue instructions regarding, (1) adoption of uniform procedure in the hearing of the matters; (2) prior service of copies of documents produced by one party to the opposite parties; (3) speedy grant of copies of documents; and (4) generally over-seeing the functioning of the State Commissions or the District Forums to ensure that the objects and purposes of the Act are best served without in any way interfering with their quasi-judicial freedom.
The Registry of the National Commission, is on 7th Floor, ‘B’ Wing, Janpath Bhawan, Janpath, New Delhi which remains open on all working days except Sundays, Saturdays and Central Govt. holidays. For any enquiry from the Registry of the National Commission, one can contact on Telephone Nos. 011-23712109, 23712459, 23389248 and Fax No. 23712456. The filing timings are from 10.00 A.M. to 5.00 P.M. Every matter filed with the Registry in person is listed on 7th day of its filing for admission before the National Commission. Functioning of District Forum, State Commission and National Commission is consumer friendly, and thus consumer can file complaint and can address arguments in person. In genuine cases where the parties are unable to engage the services of an advocate Bar Association of NCDRC also provides legal aid to needy.
The Act postulates establishment of Central Consumer Protection Council and the State Consumer Protection Councils for the purpose of spreading consumer awareness. Central Council is headed by Minster, incharge of the Consumer Affairs in the Central Government and in the State it is the Minister incharge of the Consumer Affairs in the State Government who heads State Council.
To provide cheap, speedy and simple redressal to consumer disputes, quasi-judicial machinery is set up at each District, State and National levels called District Forums, State Consumer Disputes Redressal Commission and National Consumer Disputes Redressal Commission respectively. At present, there are 604 District Forums, 35 State Commissions with apex body as a National Consumer Disputes Redressal Commission (NCDRC) having its office at Janpath Bhawan, A Wing, 5th Floor, Janpath, New Delhi.
The District Forums are headed by the person who is or has been or is eligible to be appointed as a District Judge and the State Commissions are headed by a person who is or has been a Judge of High Court.
National Commission was constituted in the year, 1988. It is headed by a sitting or retired Judge of the Supreme Court of India. National Commission is presently headed by Hon’ble Mr. Justice M.B. Shah, former Judge of the Supreme Court of India as President and having six Members, viz. Mrs. Rajyalakshmi Rao, Mr. B.K. Taimni, Hon’ble Mr. Justice K. S. Gupta, Hon’ble Mr. Justice S.N. Kapoor, Dr. P. D. Shenoy & Mr. Anupam Dasgupta. Hon'ble Minister for Consumer Affairs, Food & Public Distribution, Government of India has inaugurated the Additional Bench of the National Commission on 24th September, 2003.
The provisions of this Act cover ‘Products’ as well as ‘Services’. The products are those which are manufactured or produced and sold to consumers through wholesalers and retailers. The services are of the nature of transport, telephones, electricity, constructions, banking, insurance, medical treatment etc. etc. The services are, by and large, include those provided by professionals such as Doctors, Engineers, Architects, Lawyers etc.
A written complaint, as amended by Consumer Protection (Amendment) Act, 2002, can be filed before the District Consumer Forum (upto Rupees twenty lakhs), State Commission (upto Rupees One crore), National Commission ( above Rrupees One crore) in relation to a product or in respect of a service, but does not include rendering of any service free of cost or under a contract of personal service. The service can be of any description, the illustrations given above are only indicative and not exhaustive.
The Consumer Protection Act is an alternative and cheapest remedy already available to the aggrieved persons/consumers by way of civil suit. In the complaint/appeal/petition submitted under the Act, a consumer is not required to pay any court fees or even process fee.
Proceedings are summary in nature and endeavour is made to grant relief to the parties in the quickest possible time keeping in mind the spirit of the Act which provides for disposal of the cases within possible time schedule prescribed under the Act.
If a consumer is not satisfied by the decision of the District Forum, he can challenge the same before the State Commission and against the order of the State Commission a consumer can come to the National Commission.
In order to attain the objects of the Consumer Protection Act, the National Commission has also been conferred with the powers of administrative control over all the State Commissions by calling for periodical returns regarding the institution, disposal and pendency of cases. National Commission is empowered to issue instructions regarding, (1) adoption of uniform procedure in the hearing of the matters; (2) prior service of copies of documents produced by one party to the opposite parties; (3) speedy grant of copies of documents; and (4) generally over-seeing the functioning of the State Commissions or the District Forums to ensure that the objects and purposes of the Act are best served without in any way interfering with their quasi-judicial freedom.
The Registry of the National Commission, is on 7th Floor, ‘B’ Wing, Janpath Bhawan, Janpath, New Delhi which remains open on all working days except Sundays, Saturdays and Central Govt. holidays. For any enquiry from the Registry of the National Commission, one can contact on Telephone Nos. 011-23712109, 23712459, 23389248 and Fax No. 23712456. The filing timings are from 10.00 A.M. to 5.00 P.M. Every matter filed with the Registry in person is listed on 7th day of its filing for admission before the National Commission. Functioning of District Forum, State Commission and National Commission is consumer friendly, and thus consumer can file complaint and can address arguments in person. In genuine cases where the parties are unable to engage the services of an advocate Bar Association of NCDRC also provides legal aid to needy.
Tuesday, December 4, 2007
Action against recovery agents
If you are not a defaulter, and your bank, finance company, cell-phone operator is harassing you to extort money through recovery agents then follow these steps:
1) Note down the telephone number from where the call is originating.
2) Try to get the name of caller.
3) If he visits you personally, ask for his identity card of employment in the institution from which you have subscribed the services.
4) If he is not the employee of the institute, you have no liability to deal with him as you have no contract/agreement of service with him.
5) immediately complain in writing to the Senior Inspector of the police station in your locality informing the telephone number and the name of person.
6) Complain to the head of institution- like Chairman, Managing Director, CEO, etc. about the incident and their defective services.
7) Complain to the Banking Ombudsman, if it is a banking institution.
8) Complain to the Chairman, Reserve Bank of India, who is responsible for all the banks in India.
9) Enclose the copy of the police complaint when you complain to these officers.
10) Write to the media.
PLEASE NOTE:
1) Recovery through agents is illegal.
2) Banks are not supposed to divulge your financial details and your address and telephone number to a third party.
3) Third party cannot represent your service provider for such crucial and sensitive information.
ADVICE:
1) Do not give any money to recovery agents as you have no contract with them.
2) Give money to your service provider only against proper receipt.
3) If any recovery agent calls you to any place, don't go alone, take the police with you and get them arrested. Plain clothes policemen will accompany you if need arises. If there is any emergency, dial telephone number 100 and inform the police control room your location.
1) Note down the telephone number from where the call is originating.
2) Try to get the name of caller.
3) If he visits you personally, ask for his identity card of employment in the institution from which you have subscribed the services.
4) If he is not the employee of the institute, you have no liability to deal with him as you have no contract/agreement of service with him.
5) immediately complain in writing to the Senior Inspector of the police station in your locality informing the telephone number and the name of person.
6) Complain to the head of institution- like Chairman, Managing Director, CEO, etc. about the incident and their defective services.
7) Complain to the Banking Ombudsman, if it is a banking institution.
8) Complain to the Chairman, Reserve Bank of India, who is responsible for all the banks in India.
9) Enclose the copy of the police complaint when you complain to these officers.
10) Write to the media.
PLEASE NOTE:
1) Recovery through agents is illegal.
2) Banks are not supposed to divulge your financial details and your address and telephone number to a third party.
3) Third party cannot represent your service provider for such crucial and sensitive information.
ADVICE:
1) Do not give any money to recovery agents as you have no contract with them.
2) Give money to your service provider only against proper receipt.
3) If any recovery agent calls you to any place, don't go alone, take the police with you and get them arrested. Plain clothes policemen will accompany you if need arises. If there is any emergency, dial telephone number 100 and inform the police control room your location.
Sunday, December 2, 2007
Consumer Court Fee
(Ammended on 1-4-2004)
Central Govt, New Delhi has amended its rule, being Consumer Protection Rule 1987, fixing the filing fee payable in Consumer Dispute to be filed before the Consumer forum as per the recent amendment to Section 12(2) of the CPA 1987, which is as follows; -
Value of goods, Service & Compensation Claimed determine the amount of fee payable
DISTRICT FORUM (w.e.f. 10-2-2005)
VALUE OF GOODS AND COMPENSATION AMOUNT PAYABLE
Less than Rs. one lakh Rs. 100
Rs. one lakh and above, but less than Rs. five lakh Rs. 200
Rs. five lakh and above, but less than Rs. ten lakh Rs. 400
Rs. ten lakh and above Rs. 500
The above amount is to be deposited at the time of filing the Complaint . The payment should be through a Nationalised Bank Demand Draft duly crossed, drawn in favour of "President, Consumer Disputes Redressal Forum, (district name)".
STATE COMMISSION (w.e.f. 10-2-2005)
VALUE OF GOODS AND COMPENSATION AMOUNT PAYABLE
Rs. twenty lakh and above, but less than Rs. 50 lakh Rs. 2000
Rs. 50 lakh and above, but less than Rs. 1 crore Rs. 4000
The above amount is to be deposited at the time of filing the Complaint . The payment should be through a Nationalised Bank Demand Draft duly crossed, drawn in favour of "Registrar, State Consumer Disputes Redressal Commission, ___________ State".
NATIONAL COMMISSION (w.e.f. 10-2-2005)
VALUE OF GOODS AND COMPENSATION AMOUNT PAYABLE
Above Rs. 1 crore Rs. 5000
The above amount is to be deposited at the time of filing the Complaint . The payment should be through a Nationalised Bank Demand Draft duly crossed, drawn in favour of "Registrar, National Consumer Disputes Redressal Commission".
Saturday, December 1, 2007
Limitation - time limit to file complaint
The complaint should be filed within 2 years from the date of cause of action.
Appeals are require to be filed within 30 days from the date of receipt of the court's order.
Appeals are require to be filed within 30 days from the date of receipt of the court's order.
Where to file consumer complaint
Consumer complaint can be filed in any of the following courts:
District Consumer Disputes Redressal Forum (DCDRF)
State Consumer Disputes Redressal Commission (SCDRC)
National Conumer Disputes Redressal Commission (NCDRC)
District Consumer Disputes Redressal Forum (DCDRF)
State Consumer Disputes Redressal Commission (SCDRC)
National Conumer Disputes Redressal Commission (NCDRC)
The choice of court will depend on the amount of transaction and relief you seek and the location where the cause of action arises.
If transaction and relief is Rs. 20 Lakhs or below, case is filed in DCDRF
If amount is more than Rs. 20 Lakhs but below Rs. 1 Crore, case is filed in SCDRC
If amount is Rs. 1 Crore and above, case is filed at NCDRC
The case is filed in the city / state where the Opposite Party resides, has registered office, branch, or works for gain.
The case can also be filed in the city / state where the cause of action has occurred.
If transaction and relief is Rs. 20 Lakhs or below, case is filed in DCDRF
If amount is more than Rs. 20 Lakhs but below Rs. 1 Crore, case is filed in SCDRC
If amount is Rs. 1 Crore and above, case is filed at NCDRC
The case is filed in the city / state where the Opposite Party resides, has registered office, branch, or works for gain.
The case can also be filed in the city / state where the cause of action has occurred.
Consumer complaint format
BEFORE THE HON’BLE NATIONAL / STATE / DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION/FORUM AT ( CITY ).
COMPLAINT UNDER CONSUMER PROTECTION ACT, 1986.
IN THE MATTER OF : (Name and address of complainant)
COMPLAINT UNDER CONSUMER PROTECTION ACT, 1986.
IN THE MATTER OF : (Name and address of complainant)
.................... COMPLAINANT
VERSUS
(Name and address of the accused)
.................... OPPOSITE PARTY
INTRODUCTION:
A brief paragraph about the complainant explaining the name, residence address and occupation of the complainant.
A brief paragraph about name, address and occupation of the opposite party.
A brief paragraph about the complainant explaining the name, residence address and occupation of the complainant.
A brief paragraph about name, address and occupation of the opposite party.
RESPECTFULLY SHOWETH:
1. Description of the deal and services promised by the opposite parties for the value paid by the complainant.
1. Description of the deal and services promised by the opposite parties for the value paid by the complainant.
2. Description of the advertisements given by the opposite parties which attracted the complainant to purchase the commodity and services.
TRANSACTION :
Details of the price of goods and services.
Details of the bill/invoice (bill number and date, item and amount)
Details of payments made by complainant (cheque number/cash, etc.)
Details of the price of goods and services.
Details of the bill/invoice (bill number and date, item and amount)
Details of payments made by complainant (cheque number/cash, etc.)
NATURE OF COMPLAINT:
(select from list or write as required)
1. Misleading advertisements and false representation.
2. Cheating by giving false promises.
3. Deficiency in after sales service or not abiding by warranty clause.
4. Harassment by the opposite party.
5. Not delivering the goods and services for which payment is made.
6. Charging excess amount.
7. Any other factors that affected the consumer.
(select from list or write as required)
1. Misleading advertisements and false representation.
2. Cheating by giving false promises.
3. Deficiency in after sales service or not abiding by warranty clause.
4. Harassment by the opposite party.
5. Not delivering the goods and services for which payment is made.
6. Charging excess amount.
7. Any other factors that affected the consumer.
OTHER EVIDENCES OF SUPPORT OF COMPLAINT:
Copy of advertisement and catalogue that promised the concerned goods and services.
Copy of advertisement and catalogue that promised the concerned goods and services.
Copy of bill as evidence of purchase.
Other documents such as agreement copies, bounced cheques, opposite parties' letters.
Copy of letters sent to the opposite party to request for rectification of fault and settlement of the grievance.
JURISDICTION:
(Select one)
(Select one)
As the total amount involved is more than Rupees 1 crore, the complaint is being filed with the Hon'ble National Consumer Disputes Redressal Commission.
OR
As the total amount involved is more than Rupees 20 lakhs and less than 1 crore, the complaint is being filed with the Hon'ble State Consumer Disputes Redressal Commission.
OR
As the total amount involved is less than Rupees 20 lakhs, the complaint is being filed with the Hon'ble District Consumer Disputes Redressal Forum.
PRAYER:
The complainant therefore prays :-
i) relief be granted to the complainant as demanded herein.
ii) that such orders be passed as the Hon'ble Consumer Forum may deem fit in the circumstances of the case.
iii) that the accused should be punished severely so that culprits of similar kind would be afraid to indulge in such criminal activities.
iv) mention any other statement of prayer you wish to state.
The complainant therefore prays :-
i) relief be granted to the complainant as demanded herein.
ii) that such orders be passed as the Hon'ble Consumer Forum may deem fit in the circumstances of the case.
iii) that the accused should be punished severely so that culprits of similar kind would be afraid to indulge in such criminal activities.
iv) mention any other statement of prayer you wish to state.
PLACE : Signature
DATED : NAME OF THE COMPLAINANT
VERIFICATION
I (name of complainant), resident of (residential address) hereby declare that I have not misrepresented any facts nor have tried to hide any information in my above complaint. All the facts mentioned herein are true to the best of my knowledge.
Name & signature of the complainant
Please note: The affidavit should be notarized before further copies of complaint set are made for submission.
Arrangement of the complaint papers:
All papers to be kept in paper file in following order:
1. Complaint
2. Affidavit
3. List of documents
4. Documents
5. Vakalatnama
6. Application for injunction (if any)
7. Application for condonation of delay (if any)
Page numbers to be written on lower right corner.
Deposit the complaint file at the consumer court along with appropriate court fee.
All papers to be kept in paper file in following order:
1. Complaint
2. Affidavit
3. List of documents
4. Documents
5. Vakalatnama
6. Application for injunction (if any)
7. Application for condonation of delay (if any)
Page numbers to be written on lower right corner.
Deposit the complaint file at the consumer court along with appropriate court fee.
General Procedure of Consumer Complaint
1. Send a notice to the Opposite Party giving him time limit to settle your grievance.
2. Prepare the consumer complaint in the required format (as also given in this web-site)
3. Get the complaint affidavit notarized through a notary.
4. Make required number of photocopies after notarizing.
5. Prepare a bank draft from a nationalized bank to pay court fee.
6. Submit the complaint and court fee to the receiving clerk in the consumer court who will give you the date for admission hearing and complaint reference number number.
7. On admission hearing, you would be informed whether your case is fit for acceptance or not. If accepted, you will be given the date for next hearing.
8. The court will send your complaint copy to the opposite party seeking reply within 30 days, and asking him to attend the hearing.
9. The hearings will continue till the matter is decided.
10. The courts final order will be sent to all the parties by registered post.
Please note: It is important to attend the hearings, else the matter may be decided ex-party on the merits of the case.
2. Prepare the consumer complaint in the required format (as also given in this web-site)
3. Get the complaint affidavit notarized through a notary.
4. Make required number of photocopies after notarizing.
5. Prepare a bank draft from a nationalized bank to pay court fee.
6. Submit the complaint and court fee to the receiving clerk in the consumer court who will give you the date for admission hearing and complaint reference number number.
7. On admission hearing, you would be informed whether your case is fit for acceptance or not. If accepted, you will be given the date for next hearing.
8. The court will send your complaint copy to the opposite party seeking reply within 30 days, and asking him to attend the hearing.
9. The hearings will continue till the matter is decided.
10. The courts final order will be sent to all the parties by registered post.
Please note: It is important to attend the hearings, else the matter may be decided ex-party on the merits of the case.
How to serve notice to the opposite party
The notice can be served to the opposite party through following modes:
- Registered acknowledgement due post
- Certificate of posting
- Courier
- Fax transmission
- Hand delivery
Please note: You should retain the proof of posting (also called proof of service) with you. You may be required to submit this in the court.
- Registered acknowledgement due post
- Certificate of posting
- Courier
- Fax transmission
- Hand delivery
Please note: You should retain the proof of posting (also called proof of service) with you. You may be required to submit this in the court.
How to prepare a notice
The notice may be prepared in the style given below, and sent by registered acknowledgement-due post, courier, fax. The complainant should retain the proof of posting.
Dated: dd-mm-yyyy
The Managing Director
ABC Engineering Works
Gala No. 22, XYZ Compound
Gandhi Nagar
Mumbai 400602
SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT
Dear Sir,
1) Give details of your purchased of product or service (cash memo number and date).
2) Give information about the warranty or guarantee promised to you at the time of purchase.
3) Give details of the deficiency in the product or service.
4) List the problems you are facing due to this deficiency.
5) Give the details about your efforts to inform about this grievance in the past to which the party has not responded.
6) Give a time limit of at least 15 to 30 days to settle your grievance by asking for refund of full amount with suitable interest (18%), or replacement of the product along with suitable compensation, else you will file a complaint with the Consumer Court as you are protected under the Consumer Protection Act of 1986.
7) Inform that the consumer complaint will be at his cost and expenses, and you will seek compensation for the mental agony caused due to his deficiency in services.
Yours truly,
Your signature, name, and address
Please note: If you are a member of ICRPC, your notice will be sent to the party without any cost. Get membership today to get benefits.
Dated: dd-mm-yyyy
The Managing Director
ABC Engineering Works
Gala No. 22, XYZ Compound
Gandhi Nagar
Mumbai 400602
SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT
Dear Sir,
1) Give details of your purchased of product or service (cash memo number and date).
2) Give information about the warranty or guarantee promised to you at the time of purchase.
3) Give details of the deficiency in the product or service.
4) List the problems you are facing due to this deficiency.
5) Give the details about your efforts to inform about this grievance in the past to which the party has not responded.
6) Give a time limit of at least 15 to 30 days to settle your grievance by asking for refund of full amount with suitable interest (18%), or replacement of the product along with suitable compensation, else you will file a complaint with the Consumer Court as you are protected under the Consumer Protection Act of 1986.
7) Inform that the consumer complaint will be at his cost and expenses, and you will seek compensation for the mental agony caused due to his deficiency in services.
Yours truly,
Your signature, name, and address
Please note: If you are a member of ICRPC, your notice will be sent to the party without any cost. Get membership today to get benefits.
Consumer rights and duties
Consumer rights and duties
A consumer includes anyone and everyone who makes a purchase. It could be a little child who buys an ice-cream to an adult who buys a car to an elderly person who buys fruit. Moreover, it is not only buyers of goods of daily consumption items (foodgrains, fruit, vegetables etc), durable consumer goods (electric irons, mixers, refrigerators etc) but also people who avail of services like banking, insurance and transport facilities like the railway as well as credit cards. In a nutshell, an individual can be a consumer of a good, an eatable or a service.
Rights
A consumer includes anyone and everyone who makes a purchase. It could be a little child who buys an ice-cream to an adult who buys a car to an elderly person who buys fruit. Moreover, it is not only buyers of goods of daily consumption items (foodgrains, fruit, vegetables etc), durable consumer goods (electric irons, mixers, refrigerators etc) but also people who avail of services like banking, insurance and transport facilities like the railway as well as credit cards. In a nutshell, an individual can be a consumer of a good, an eatable or a service.
Rights
- The right to satisfaction of basic needs
To have access to basic, essential goods and services such as food, clothing, shelter, health care, education and sanitation.
- The right to safety
To be protected against products, production processes and services which are hazardous to health or life.
- The right to be informed
To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.
- The right to choose
To be able to select from a range of products and services offered at competitive prices with an assurance of satisfactory quality.
- The right to be heard
To have consumer interests represented in the making and execution of government policy, and in the development of products and services.
- The right to redress
To receive a fair settlement of just claims, including compensation for imsrepresentation, shoddy goods or unsatisfactory services.
- The right to consumer education
To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.
- The right to a healthy environment
To live and work in an environment which is non-threatening to the well-being of present and future generations.
Responsibilities
- Critical awareness
The responsibility to be more alert and questioning about the price and quality of goods and services we use.
- Action
The responsibility to assert ourselves and act to ensure that we get a fair deal. As long as we remain passive consumers we will continue to be exploited.
- Social concern
The responsibility to be aware of the impact of our consumption on other citizens, especially disadvantaged or powerless groups whether in the local, national or international community.
- Environmental awareness
The responsibility to understand the environmental consequences of our consumption. We should recognize our individual and social responsibility to conserve natural resources and protect the earth for future generations.
- Solidarity
The responsibility to organize together as consumers to develop the strength and influence to promote and protect our interests.
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