As a consumer, the law automatically provides you with guarantees on certain goods and services. These are called consumer guarantees.
You are guaranteed that the goods you buy:
- are of acceptable quality
- match the description, sample or demonstration model you were shown
- are fit for their intended purpose
- have clear title, unless otherwise stated
- do not have any undisclosed securities (money owing on them)
- come with a right to undisturbed possession
- will have spare parts and repairs available for a reasonable amount of time after you buy them
- will have express warranties honoured.
You are guaranteed that the services you buy are:
- provided with due care and skill
- fit for purpose
- completed within a reasonable time.
If a good or service fails to meet a guarantee, you have rights against the business you purchased them from and, in some cases, the manufacturer. They will have to provide a ´remedy´-an attempt to put right the fault, deficiency or failure.
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