LUCKNOW: The UP government will organise a series of informative programmes to make consumers aware of their rights and to mark the National Consumer Day on December 24. The theme for this year is 'Consumers! discharge your responsibility: Assert your rights'.
Principal secretary, consumer protection and weights and measures, JN Chamber said that cooperation from all government departments is needed to create awareness among consumers. The government will organise seminars, exhibitions, rallies and workshops to sensitise consumers about their rights and responsibilities. The significant and important judgments from consumer forums will be distributed among people to make them aware on their rights as consumers.
The government plans to create awareness about the Consumer Protection Act, 1986, which provides for promotion and protection of the rights of the consumers. The provisions of this Act cover goods as well as services.
People will be told that written complaints can be filed before district consumer forum for demanding compensation upto Rs 20 lakh whereas complaints demanding compensation between Rs 20 lakh and Rs 1 crore can be filed at state commission and cases demanding compensation more than Rs 1 crore can be filed at national commission. However, no complaint can be filed for alleged deficiency in any service that is rendered free of charge or under a contract of personal service.
Consumers can file the complaint in case of deficiency of service, sub-standard products, shoddy goods, false assurances, mis-representation, restrictive trade practices, over-charging or hoarding, in case of goods being hazardous to life and safety and when company/organisation refuses to reimburse your bills. Schools, colleges and educational institutes will organise debate, quiz and essay competitions on National Consumer Day. The government plans to organise several programmes during the week following the Day.
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